4/10 Poor
John, Bryant
Traveled with family and small children
Jun 18, 2024
Liked: Cleanliness, property conditions & facilities
The reason I am giving such a harsh rating is this place nearly ruined my family’s vacation due to the apathetic or inept management/owners. The overly positive reviews given by others are accurate to the state of the condo and if I had not been in a situation where I really needed the management/owner to act my review likely would have been another of those. However, that was not my reality. The day we arrived a storm rolled through that caused the power to be out for I estimate 16 of the first 24 hours we were on St. Thomas. In fact, we never had a window larger than 10 hours without an outage during our weeklong stay. I do understand that these outages are not the deliberate fault of the management/owners, but they absolutely could have helped minimize the impact the outages had on our trip. In the end, the lack of reliable power significantly increased the cost of our trip because we were forced to eat at restaurants more than planned and had to purchase supplies like flashlights, batteries, and fans. The first night we were trying the best we could to sleep in a condo that was significantly hotter than the outside temperature. It was so hot that we were regularly looking for signs of heat stroke in each other. The only supplies we were provided with to deal with the outage were a flashlight with a nearly dead battery and an extension cord. We attempted to call the management multiple times, but they never answered the phone even during their posted business hours.
John
Stayed 7 nights in Jun 2024