“What is advertised as family room includes a sofa bed that you are better off sleeping on the floor. Both my kids got a terrible back ache from it. To top it off the management pretended that we broke the bed and wanted to charge us for the damage. This was a terrible customer service experience. I cancelled a future stay there and it was not refundable, but worth not having to deal with them anymore.”
“What is advertised as family room includes a sofa bed that you are better off sleeping on the floor. Both my kids got a terrible back ache from it. To top it off the management pretended that we broke the bed and wanted to charge us for the damage. This was a terrible customer service experience. I cancelled a future stay there and it was not refundable, but worth not having to deal with them anymore.”
Martin