Washington Chalets

"I chose this business for a short stay based on previous reviews. I am not sure what people considered clean, but that was not what I found. The floors were dirty, and most of the surfaces in the room appeared to be cleaned with dirty rags. The sheets and pillows had burns and spots on them. The refrigerator was dirty. I asked for a room change, but I found the exact same issues in the second room. I took photos but the camera did not highlight the problems. I was promised a refund (pending), and I booked another hotel. "

"The room was clean and staff were friendly and knowledgeable "

"I checked in here "

"Second time staying at this hotel and second great experience. Clean, comfortable, easy parking, and good location right off the highway. "

"I think this hotel's focus is more on events planned in their event spaces than on the actual guests that are staying in the rooms on the property. We called the restaurant onsite to ask questions/request room service but they hung up the phone on us twice. Requested the free shuttle service to the train station 5 minutes away and the staff responded as if they had no idea what I was talking about. Free shuttle available is listed as part of their amenities both on their website and on their listing on Expedia. They did eventually, begrudgingly offer to arrange a shuttle for us but since we were not guaranteed a return shuttle on the way back to the hotel we decided not to take them up on their offer. The room was clean. The breakfast buffet was minimal. The location was good, safe and suited our needs."

"Hotel was clean and well cared for. Beds and pillows not great. Breakfast was really good"

"Great location "

"Parking was great and Ac unit was in excellent working condition "

"The room was clean, but the staff weren’t friendly "