本佐尼亚旅游套票 | 本佐尼亚机票+酒店优惠低至 4 折

Unfortunately, our stay was very disappointing. We ended up checking out two days early because of a change in our work schedule. I only requested a refund for the one unused night, and both Expedia and the front desk initially indicated that this should be possible, pending management approval. After a long process, management ultimately refused the refund. That was extremely frustrating and left a very poor impression. There were also several issues with the room and property. The jetted tub we were told would be available did not work. The balcony door was extremely difficult to open, and the safety latch/locking bar was broken. Basic amenities also require you to repeatedly go to the front desk—there isn't active housekeeping service, so even something as simple as needing toilet paper means having to go request it. The initial interaction with the front desk was also disappointing. The staff were not particularly welcoming or helpful, and I had to say good morning twice before being acknowledged. When I asked questions about the property and later about changing our reservation, the attitude was noticeably unhelpful. I actually waited for the shift change before addressing the reservation issue. The property does have a beautiful view, which is definitely a highlight. However, unless you're primarily there for golf, there isn't a tremendous amount to do on-site, especially outside of the main season. Overall, between the condition of the room, lack of basic service,

Facilities were as advertised and expected. Staff was friendly and helpful. We were put in a room facing the pool and asked if there was a room available across the hall facing the golf course. It was late when we checked in and unfortunately there were no rooms which were clean. However, the next morning, Cindy at the front desk had housekeeping clean a room for us right across the hall. Thank you for all your help, Cindy! The BIG negative of the room was the internet service, or lack of. Yes, you do have internet service. However, what is provided at no charge is so slow, it was basically useless. When trying to open emails, I thought I was back in the early days of AOL, using a modem. I eventually just gave up trying to read my emails and resorted to just using my phone to read any emails that required my attention. You could purchase faster internet for $8/day. However, I refused, out of principal, to pay an additional fee for "working" internet when internet service is advertised as being provided. Shanty Creek should be ashamed of themselves, and I will never stay at this unless this facility again unless the internet situation is resolved. I do not know what the internet situation is at the other Shanty Creek properties.

Place is in great need of upgrades/renovation. Exhaust fan didnt work in the bathroom. No hooks for towels. Desk chair was cracked and in horrible shape. The location is great but it needs lots of tlc