卡波里尔旅游套票 | 卡波里尔机票+酒店优惠低至 4 折

Overall customer service was unsatisfactory. Staff wasn’t very helpful only a handful were nice and friendly. I wouldn’t recommend this place. I would look into other places that have better service and value for the price we paid.

You get a beautiful view from almost all locations. The staff were super friendly and accommodating. I didn't eat at all of the restaurants but the pizza at Il Forno was good. As were the drinks! I would have liked to see a few Mexican options on the menu, but, I could have ventured around the property to a different restaurant if it was really an issue. It was low season, but they seemed fully staffed and everything was open. The only comment I have is that I waited over an hour for help with my luggage on check out, despite making several calls. I had given myself plenty of time for the airport, but that could have been an issue for someone on a tighter schedule.

I am incredibly disappointed in the staffs assistance. We gave our bags to the bellhop since we had to check out early and when we needed our bags we waited for 40 minutes, asking help from the front desk, and no one to get our bags making us miss our shuttle. When asking for help from the concierge she says “I don’t know what to tell you. You should have been at your bags earlier.” Incredible disappointing and what a sour note to leave our trip on. For that I will not be back nor will I be sending friends here.

El hotel es fabuloso. Aislado del bullicio, las habitaciones limpias y de tamaño adecuado con vistas espectaculares, personal muy amable en todos los restaurantes. Albercas solo 2 pero suficientes y limpias. El Spa no lo conocí. Pero me quedo con una muy buena experiencia y muchas ganas de regresar