Frost Bank Center Tours

Staff was helpful in changing our room to get our 2 rooms closer together. I booked 2 rooms with balconies and the rooms were separated so we could not share our outdoor space. There were empty rooms between us and I thought they would have put us together originally. But they did correct this issue after we asked. The rooms were nice and were clean. The hotel had charm and was well maintained. We did have an issue of charges to our credit card that were not ours. The hotel said that they did not see these charges but they showed up on my card and were listed from the hotel. I was able to have this corrected by my credit card company but had to have my card changed because of fraud. Cannot understand how my card was used and charged to the hotel. Someone with access to my card number was responsible. This gave me an uncomfortable feeling about the security of the organization. Would not feel safe using this organization in the future.

Very nice hotel. Room was very nice (jr suite). It was close to elevator so there was noise from that. There was only 1 elevator working (of 3) so there was alot of waiting for an elevator. Good location. Everything we wanted to see was within walking distance. We were there for a wedding. All the events related to the wedding were wonderful.

Rustic, yet very comfortable. The property is a hunting lodge, with hosted hunts. Pool and hot tub was very nice and the Cantina had very good food and drink variety. Staff was attentive but not intrusive. We will be staying there again.