6/10 Aceptable
Heather T., United States
24 jun. 2025
Le gustó: Limpieza
Great House/Poor Communication
The house was exactly as pictured. The only problem we had was that the elevator was locked down when we arrived. We had two family members who could not walk upstairs, my mother in law who has Parkinson’s and my sister in law who had a c-section less than a month prior. I was not given the elevator code with the check in information. When I called the number for Kaiser upon arrival, the person said they always have that problem. When the elevator code that she gave me over the phone did not work, she said they would send a maintenance person out to look at it. Several hours later, about 7pm, no maintenance had come. I called the Kaiser number back, to which the person said they had a high volume of maintenance requests that afternoon, so it would probably be the next day (Saturday) before a person could come. By 5:00pm on Saturday, no one had come to check out the elevator, so we called a 3rd time. After discussing with the Kaiser person about the Individuals with Disabilities Act, they finally had someone out there within 30 minutes. So if you rent a Kaiser property, make sure you get the elevator code yourself and I would have them verify the elevator is in fact working before you arrive. We will not be renting from Kaiser Vacation Rentals again. Very difficult to work with.
Heather T.
Se hospedó 7 noches en junio de 2025