Heise Hot Springs Tours

The Hotel has a sister restaurant across the street. We had the hotel book reservations for us. The restaurant had no record of the reservations and would not seat us. We booked for a different time with the restaurant. They did not honor those reservations either. Not sure if this is the restaurant’s fault or the hotel’s but they should work better together. TV/cable was awful. We wanted to watch World Cup and the 250th 4th of July events. It kept buffering to a point it was useless. We were unaware that the full breakfast came with our room until our last day. This could have been communicated better. Hotel is great and very convenient. The morning staff did a wonderful job. Hotel was very clean. If they tweak a few things they will be great.

Everyone was very friendly and welcoming. It was our 4th stay at this hotel. Several problems arose. Our first room was very noisy. After two days we were given a better room. We couldn’t sleep. Housekeeping had to be reminded several times to supply laundry bags and toilet paper. FIGS, the hotel restaurant was very good.

This place was just old needs updating very bad