Alberca al aire libre
Ver disponibilidad

Opiniones de The Heron By Sarovar Portico India

4 out of 5
The Heron By Sarovar Portico India
Jakaya Kikwete Road, Opposite Provincial Police Headquarters, Nairobi

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 84 de 272 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 119 de 272 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 47 de 272 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 272 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 8 de 272 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

8.0/10

Servicios

8.0/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2019
Respuesta de Fridah Rono, el 22 ago. 2019
Dear Guest, Thank you for your valuable Ratings. Look forward to welcome you.

10/10 Excelente

Haydee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelentes vacaciones
Excelente
Se hospedó 4 noches en noviembre de 2018
Respuesta de Neeraj, el 26 dic. 2018
Dear Guest, Thank you so much for your feedback.

10/10 Excelente

Haydee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Aumentar la capacidad de internet
Se hospedó 2 noches en noviembre de 2018
Respuesta de Neeraj, el 26 nov. 2018
Dear Mr.Haydee, Thank you so much for posting your review. We have made note of your suggestion and assure you that we are taking corrective measures to increase the speed to higher level.

10/10 Excelente

Haydee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El hotel excelente, muy céntrico y muy seguro, El internet muy lento por las noches, hay que salirse al Lobby
Se hospedó 1 noche en noviembre de 2018
Respuesta de Neeraj, el 26 nov. 2018
Dear Mr.Haydee, Thank you so much for posting your review. We have made note of your suggestion and assure you that we are taking corrective measures to increase the speed to higher level.

8/10 Bueno

Maria de Lluc, Mallorca

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel tranquilo en uno de los barrios más seguros
El Heron Portico es un hotel de una compañía india, por lo que su decoración y hasta el desayuno recuerdan a ese país. Es cómodo, con instalaciones agradables y útiles para el viajero: tiene gimnasio, piscina, spa, tienda de souvenires... El servicio es muy amable y atento. Dispone de un espacio donde poder dejar las maletas si quieres visitar la ciudad sin tener que cargar con ellas. La única pega que le encuentro es la hora del check out, que es a las 10.

10/10 Excelente

Tore

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hyggelig gjensyn med Heron
Som tidligere kunde en rekke ganger, visste jeg hva jeg gikk til: Hyggelig hotell med veltrent betjening. Rolig og sentral beliggenhet med det meste av nødvendige fasiliteter innen hotellet. Cred til David Mwaniki og hans smilende team. Bare et minus fra min side - en personlig sak: Seng/ madrass litt for hard.
Se hospedó 7 noches en noviembre de 2023

10/10 Excelente

Barry, San Francisco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was great, as usual
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Kristine R.

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Imøtekommende og hyggelige folk på jobb der. Store, rene rom.
Se hospedó 2 noches en marzo de 2023
Respuesta de Reservations, el 5 abr. 2023
Kjære Kristine,Takk for din verdifulle tilbakemelding. Vi håper å være vert for deg igjen snart

10/10 Excelente

Paula

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Fabulous breakfast!
Se hospedó 1 noche en marzo de 2023
Respuesta de Reservations, el 5 abr. 2023
Dear Guest,Thank you for your valuable feedback. We are glad you enjoyed your stay and hope to host you once more.

6/10 Aceptable

Kenneth

Se hospedó 7 noches en febrero de 2023
Respuesta de Reservations, el 5 abr. 2023
Dear Guest,Thank you for your valuable ratings. We are glad you enjoyed your stay and hope to host you once more.

2/10 Terrible

Kathryn

No le gustó: Limpieza, servicio y personal, servicios
I wouldn’t recommend this hotel for solo female travellers. On check out, the hotel demanded additional payment, and the men behind the front desk displayed aggressive behaviour. It was dark and very early morning with no one around. They called in extra men and wouldn’t let me leave until I paid them around $400USD. I had already paid the hotel for my stay. It was a scary experience.

10/10 Excelente

Merris

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff. Rooms are big and have refrigerators, microwave, tea kettle. We enjoyed our stay. There’s also a pool and gym which we didn’t get to use. Can walk to CBD and arboretum from location
Se hospedó 2 noches en julio de 2022
Respuesta de Fridah R., el 16 jul. 2022
Dear Guest, Thank you for your favorable feedback and rating. We are glad you enjoyed your stay and look forward to hosting you again in the future.

8/10 Bueno

Valerie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en mayo de 2022
Respuesta de Fridah, el 13 jul. 2022
Dear Guest, Thank you for your valuable rating, we are glad you enjoyed your stay and look forward to hosting you again

8/10 Bueno

Itsuhiro

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en diciembre de 2021
Respuesta de Reservations, el 31 dic. 2021
Dear Guest, Thank you for your valuable ratings. We are glad you enjoyed your stay and hope to host you once again.

6/10 Aceptable

stephen

Se hospedó 2 noches en octubre de 2021

8/10 Bueno

Derrick

Le gustó: Limpieza, servicio y personal, servicios
The staff was very attentive and helpful. Room was spacious
Se hospedó 4 noches en noviembre de 2021
Respuesta de Reservations, el 18 nov. 2021
Dear Guest, Thank you for your valuable feedback and rating. We are glad you enjoyed your stay and hope to host you once more and make your stay exceptional.

4/10 Malo

CONOR

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Servicio y personal
OK but not ideal for a good night's sleep
Whilst architecturally some nice touches, hotel did not send transfer for airport pick-up. When called, they said had no record. Not the case though. Most frustrating. Service was slow, albeit staff most friendly. Biggest issue was noise. The rooms are not well soundproofed at all. Very lo Iittle sleep.
Se hospedó 2 noches en noviembre de 2021
Respuesta de Reservations, el 16 nov. 2021
Dear Guest, Thank you for your valuable feedback and ratings, We apologies for the unsatisfactory service offered and we promise to action on all the feedback given. We hope to host you once again and make your stay exceptional

10/10 Excelente

Francis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly staff,clean,good food and conveniently located near Nairobi CBD.
Se hospedó 1 noche en octubre de 2021
Respuesta de Reservations, el 20 oct. 2021
Dear Guest, Thank you for your valuable feedback. We are glad you enjoyed your stay and hope to host you again.

4/10 Malo

Malgorzata

Viaje de negocios
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No hot water, poor internet.
Internet was terrible. No hot water. I didn't take a hot shower for 3 days.
Se hospedó 2 noches en agosto de 2021
Respuesta de Reservations, el 8 sept. 2021
Dear Guest, Thank you for your valuable feedback and ratings, We apologies for the unsatisfactory service offered and promise to action on all the feedback given. We hope to host you once again and make your stay exceptional

6/10 Aceptable

Ludovic

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2021
Respuesta de Reservations, el 16 mar. 2021
Dear Guest, Thank you for your valuable rating. We are glad to have hosted you and hope to host you once more and make your stay exceptional.

10/10 Excelente

david

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful place
5 Star with 5 stars in reserved......period
Se hospedó 5 noches en febrero de 2021
Respuesta de Fridah Reservations, el 22 feb. 2021
Dear Guest, Thank you for your favorable feedback. We are glad you enjoyed your stay and look forward to hosting you.

8/10 Bueno

Abdi, Nairobi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff and service was amazing here. But the internet was really slow in my room and kept disconnecting. The food also takes forever to come to your room and the water completely turned off on my last day here. Other than that it was a very pleasing stay but not exceptional
Se hospedó 3 noches en diciembre de 2020
Respuesta de Reservations, el 7 dic. 2020
Dear Guest, Thank you for your valuable feedback and ratings, We apologies for the unsatisfactory service offered and promise to action on all the feedback given. We hope to host you once again and make your stay exceptional.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en diciembre de 2020
Respuesta de Reservations, el 7 dic. 2020
Dear Guest, Thank you for your valuable feedback and ratings, we are glad you enjoyed your stay and look forward to hosting you once again.

6/10 Aceptable

Ham, Nairobi

Viaje de negocios, Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Worn out and old. It takes hours for reception to answer calls
Se hospedó 2 noches en noviembre de 2020
Respuesta de Reservations, el 24 nov. 2020
Dear Guest, Thank you for your feedback, we apologize the experience you had and have taken the feedback with all the seriousness it requires and shall work on it to ensure your next stay is amazing.

10/10 Excelente

Cliente verificado

Se hospedó 7 noches en diciembre de 2019
Respuesta de Reservations, el 3 mar. 2020
Dear Guest, Thank you for your valuable rating. We are glad you enjoyed your stay and hope to host you again.

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Not far from airport, Swahili style structure, staff very accommodating
Se hospedó 1 noche en diciembre de 2019
Respuesta de Reservations, el 12 feb. 2020
Dear Guest, Thank you for your valuable feedback and ratings, we are glad you enjoyed your stay and look forward to hosting you once again.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
良いと思う。問題は部屋の窓が廊下に面しており開けない。シャワーがしょぼい。バスアブはないです。ただスタッフの対応は良い感じで、全体的には快適な滞在でした。
Se hospedó 3 noches en enero de 2020
Respuesta de Reservations, el 1 feb. 2020
Dear Guest, Thank you for your valuable feedback,we have taken note on the issues raised and shall action on them to ensure your next stay is perfect.

8/10 Bueno

JaneM, Toronto, Canada

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is quiet and quite well cared for. It has 2 restaurants with quite good food. It also has a good gym and nice pool. The beds are comfortable. It is a very good place to stay in Nairobi.
Se hospedó 2 noches en diciembre de 2019
Respuesta de Reservations, el 1 feb. 2020
Dear Guest, Thank you for your valuable feedback, we are glad that you enjoyed your stay at the hotel and hope to make it even better on your next stay.

10/10 Excelente

Nino

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
nic hotel in Nairobi
Very nicely located hotel, very helpful staff and reception, good facilities such as gym, sauna, pool, excellent breakfast included. Rooms are clean and cleaned every dayI would go there again. The shower isn't very comfortable/modern but for the price it's a good deal
Se hospedó 3 noches en noviembre de 2019
Respuesta de Reservations, el 11 dic. 2019
Dear Guest, Thank you for your valuable feedback and rating, we are lad you enjoyed your stay with us, we have taken note on the shower issue and we will work on it to ensure your next stay is wonderful. We are glad to have hosted you and look forward to your next stay.

8/10 Bueno

Orisunmbola

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good Value for Money Right In the Middle Of Nairob
This hotel is good value for money in a good and accessible area of Nairobi. The food could be better - Breakfast is plain and even the ala carte menu wasn't fantastic. The service is just ok but yet again on this stay, their hot water system needs a real overhaul - getting a hot shower is a tall order particularly at 4am.
Se hospedó 1 noche en noviembre de 2019
Respuesta de Reservations, el 22 nov. 2019
Dear Guest, Thank you for your valuable feedback and rating, we have taken note on all the information you have shared and have taken into advisement and shall act on them. We apologize if your stay was not as expected and hope to make your stay great the next time you stay with us.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Management and staff were very accommodating. 8 would definitely stay at this property again.
Se hospedó 3 noches en noviembre de 2019
Respuesta de Reservations, el 22 nov. 2019
Dear Guest, Thank you for your valuable feedback and rating. We are glad you enjoyed your stay and are glad to host you once more.

6/10 Aceptable

john

Viaje de negocios
Le gustó: Servicio y personal
The property is in a safe neighborhood, nothing around in terms of shops or other attractions. Room size is okay, One thing that I must mention is that the towels are really old and literally falling apart.
Se hospedó 1 noche en noviembre de 2019
Respuesta de Reservations, el 22 nov. 2019
Dear Guest, Thank you for your valuable feedback, we have taken the feedback into account and shall action on it and make changes to ensure your next stay is wonderful.

10/10 Excelente

Laura E

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very friendly and helpful staff. Passed on my request to extend my check-out to cleaning crew and 2nd shift staff so that everyone was informed.
Se hospedó 1 noche en noviembre de 2019
Respuesta de Reservations, el 22 nov. 2019
Dear Guest, Thank you for your valuable feedback and favorable ratings, we are glad you had a wonderful time with us and hope to make your stay even better when you return.

10/10 Excelente

Cliente verificado

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Everything about the property was great. I was able meet a lot of new friends and i would definitely stay here again.
Se hospedó 3 noches en octubre de 2019
Respuesta de Neeraj, el 5 nov. 2019
Dear Guest, Thank you for your feed back.We are delighted you had a pleasant stay. Look forward to welcome you again. Regards Neeraj

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed in junior suite. Only challenge was my Bishop did not get his room on arrival until I reached from the airport. Noise from pool 7 am gym class. Doors banging at night from other guests coming and going. Otherwise ok. Good breakfast.
Se hospedó 2 noches en octubre de 2019
Respuesta de Reservations, el 22 nov. 2019
Dear Guest, Thank you for your valuable feedback and rating, we have taken note on all the information you have shared and have taken into advisement and shall act on them. We apologize if your stay was not as expected and hope to make your stay great the next time you stay with us.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2019
Respuesta de Reservations, el 22 nov. 2019
Dear Guest, Thank you for your favorable ratings, We are glad you enjoyed your stay with us.

8/10 Bueno

Harjot

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Stay, Clean, friendly staff & comfort
Se hospedó 1 noche en octubre de 2019
Respuesta de NEERAJ, el 14 oct. 2019
Dear Guest, Thank you so much for your feed back.We are glad that you had a comfortable stay. We look forward to welcome you. Regards Neeraj

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en octubre de 2019
Respuesta de Reservations, el 7 oct. 2019
Dear Guest, Thank you for your favorable feedback, we are glad you enjoyed your stay and look forward to hosting you again.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
wifi is poor
Se hospedó 2 noches en septiembre de 2019
Respuesta de NEERAJ, el 28 sept. 2019
Dear Valued Guest, Thank you for your review.We are glad that you had a comfortable stay. We have made note of your feedback and are working to improve. Look forward to welcome you. Regards Neeraj

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the location, not right in the city and not far from city center.
Se hospedó 2 noches en septiembre de 2019
Respuesta de NEERAJ, el 25 sept. 2019
Dear Guest, Thank you so much for your review.We are glad that you enjoyed the stay. Look forward to welcome you. Regards Neeraj

8/10 Bueno

Cliente verificado

Se hospedó 5 noches en septiembre de 2019
Respuesta de NEERAJ, el 17 sept. 2019
Dear Guest, Thank you so much for your review .We are delighted you had a pleasant stay.Look forward to welcome you. Regards Neeraj

10/10 Excelente

Mfizi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2019
Respuesta de Fridah Rono, el 9 sept. 2019
Dear Guest, Thank you for your valuable positive feedback, we are glad you enjoyed your stay and hope to host you again.

8/10 Bueno

Jan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Et godt hotel
Et godt hotel med dygtig personale, som var meget hjælpsom. En god morgenmads buffet, som måske var en anelse for dyr.
Se hospedó 2 noches en agosto de 2019
Respuesta de Fridah Rono, el 2 sept. 2019
Dear Guest, Thank you for your positive feedback. We are glad you enjoyed your stay. We look forward to hosting you again.

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front Desk or receptionist BAD and rooms are bad as well capboard doors broken
Se hospedó 1 noche en agosto de 2019
Respuesta de Reservations, el 2 sept. 2019
Dear guest, We appreciate taking the time to write this review, I am very sorry to hear that your stay did not meet your expectations. Be assured this in not the kind of service we would like to offer you and I understand your dissatisfaction.We have taken corrective measures in the front desk and the rooms and appreciate your feedback.

10/10 Excelente

Catherine, Victoria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed for 3 nights. We enjoyed many meals. The staff was professional and friendly. They always went above and beyond! Even before we arrived our questions were answered quickly and above our satisfaction! We were very happy and would love to visit again!
Se hospedó 1 noche en agosto de 2019
Respuesta de Fridah Rono, el 22 ago. 2019
Dear Guest, Thank you for your valuable feedback, we are glad you enjoyed your stay. Look forward to welcome you back.

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Albergo non lontano dal centro, confortevole e pulito. Personale gentile e cordiale. Buona scelta.
Se hospedó 1 noche en agosto de 2019
Respuesta de Fridah Rono, el 22 ago. 2019
Dear Guest, Thank you for your valuable feedback. Look forward to welcome you.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2019
Respuesta de Neeraj, el 13 ago. 2019
Dear Guest, Thank you for your review.We are glad your stay was comfortable.Look forward to welcome you again. Regards Neeraj

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
Very clean and the staff was friendly. Very nice place
Se hospedó 1 noche en julio de 2019
Respuesta de Neeraj, el 31 jul. 2019
Dear Guest, Thank you for your valuable feedback. Look forward to welcome you. Regards Neeraj

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2019
Respuesta de Neeraj, el 31 jul. 2019
Dear Guest, Thank you so much for your feedback. Look forward to welcome you. Regards Neeraj

8/10 Bueno

Camilo

Le gustó: Servicio y personal
Normal stay, nothing special.
The stay was good!! The shower was quiet little, but for one night was ok.
Se hospedó 1 noche en junio de 2019
Respuesta de Reservations, el 16 jul. 2019
Dear Guest, Thank you for your valuable review of our facility, we have taken note on the shower issue and are going to work on it. We are glad you stayed with us and hope to host you once again and be able to enjoy our facilities and have a wonderful time.