Polo Beach Tours

The bad (and most important): Guests need to be warned about the insane woman who lives in this building. There should be a disclaimer on all booking sites and the resorts website . It is INSANE what goes on here . When I read reviews about her, I thought maybe she was just having a bad day or week. I was wrong. This goes on all day every day and has been happening for years. She screams at and harasses guest over a loud speaker , insults people , records everyone , particularly children. Plays piano , blows a whistle , conch sings , mocks guests , all over the speaker from 7am-10pm. she has a huge dog that barks all day and she walks around to intimidate people at the pool. Look at her you tube channel Aloha See Maui before considering staying here . While the hotel management hands are somewhat tied , they need to do more . It’s been going on for years, this isn’t new. When she’s not making noise and harassing people, which wasn’t often , it’s all the guests talk about . The negativity and noise consumed our vacation. There was no peace , no way to sleep in or relax , or chill at the pool , when we paid big money to visit here . Our sofa bed was broken , which my son slept on all week , and the bedroom mattress was like sleeping on springs . The good : the view is spectacular, location is great , pool , hot tub and BBQ area was awesome . I would come back but only if this crazy lady was gone .

We had a beach view balcony and the room was very clean. We stayed a week and the great staff cleaned daily. Every one was very friendly and helpful. The parking is valet and your car is always ready when you need it.

We had a great time. The room was very spacious and had everything we needed. Would stay here again