Deep Creek Preserve Tours

The room was very outdated. We experienced roaches in the room. The balcony door was very hard to close, and it did not lock. The lavatory sink in the outside of the bathroom was very damaged around the sides. We paid for an "Ocean View" but we could barely see the ocean through a gap in the trees. Not hardly worth the extra money. On a positive note, the staff was friendly and the parking was easy.

I was extremely disappointed with my stay at this resort. Unfortunately, the experience did not match the expectations set by the description or the price. During our stay, the elevators were out of service, which was a major inconvenience, especially when we were on the top floor having to walk 3 flights of stairs . We also experienced a water outage for several hours, and the TVs never had internet access for the entire duration of our visit. The bathroom design was also disappointing, with no door separating the bathroom area from the room. The toilet and shower were only enclosed behind one door, and the shower itself only had a half door, making it uncomfortable and lacking privacy. The provided soap and shampoo had a strong masculine scent that was not enjoyable, and many amenities that you would expect to be included came with additional charges. Food, drinks, and other resort amenities were significantly overpriced. The resort’s description was also misleading. It was advertised as being “on the beach,” which gave the impression that guests could simply walk downstairs and access the beach directly. In reality, the main hotel was a drive away from the beach access, which was not what we expected. Overall, the resort was overpriced and did not deliver the experience promised. Between the lack of basic services, additional fees, misleading beach access description, and overall value, I would not recommend staying here.