Rio Rancho Vacations from $650

Our room was not very clean as you could see lint and dirt in the corners of the room, the trim and furniture had scuff marks which dated the room. The doors are not very soundproof as we could hear people talking in the corridor as if the door was open. Also, there was someone banging on a door at 2 am and I had to make sure it was not our door. We did not have a restful night.

The service and the caliber of the guestrooms was remarkable. And I don’t say that lightly. Between the turndown service and the mid morning check-in, our room was always clean —& up to snuff. I also appreciated the warm response of all the hotel stuff from when I needed to borrow two umbrellas to getting my car out of valet parking. It was such a wonderful experience and the location is phenomenal. Exactly what my partner and I were looking for.

We had an issue with our room and the manager, Miguel, was very helpful in assisting us with a new room which was much better. As we transferred rooms, housekeeping brought me my phone charger that I accidentally left in the previous room which I really appreciated. Unfortunately, at the pool bar and restaurant, the service was slow. The atmosphere on the property is a beautiful place to relax. The location is nearby the art galleries on Canyon Road and the Plaza. Overall, we enjoyed our stay here.

There was a homeless guy standing around by the front door. He looked like he was on drugs. The staff did immediately come out and ask him if he needed anything and then he left pretty soon after. We were told after we booked that there were "additional fees" - deposit, resort fees, early check in fees, and cost for drinks if we ordered in their hidden speak easy. We did not appreciate that. Also, the parking was pretty full and thankfully we had a "parking pass" small slip of paper saying we were staying there. We did appreciate the extras like the hydration station which was a room with water bottle refill area and popsicles in a cooler. The pool area was nice. No movies shown so a little disappointed with that but did appreciate proximity to UNM college which is why we were there to visit.

Extremely helpful and pleasant front staff. Room was spacious and balcony was a plus!