苏里南旅游套票 | 苏里南机票+酒店优惠低至 4 折

Aurélie nous a réservés un excellent accueil du début jusqu'à la fin de notre séjour. Elle a su nous apporter de précieux conseils pour la visite de l'île. Nous avons beaucoup apprécié sa grande gentillesse. Sergio et son collègue Lovelesh étaient adorables et toujours de bonne humeur. L'hôtel est situé devant un magnifique lagon. La chambre est grande et fonctionnelle, la vue sur le lagon est superbe, dommage que la TV a si peu de chaines disponibles. La SDB a vraiment besoin d'être rénovée. Nous étions en demi pension et avons trouvé que la cuisine était variée et de bonne qualité.

Amazing place with a breathtaking view

nice beach, nice room, but one night no electricity and no water ,so we cannot take shower. And the most important thing are they are not honest! They try to charge us in different way, they send us the bill before check out, it said we order coconut in the bar that we never visit , it said we took the chocolate from mini bar which we never take. then we explained to the reception and settled. When I back to home for a few weeks later, we received bank statement, the hotel charge our room rate again, but we paid to expedia already! Then I report to expedia, expedia said the hotel didn't reply them.Really? it's over one month still no reply?! Now I hope expedia /hotel can refund to me if they are wrongly charge instead of stealing customer's money from credit card. otherwise , if ppl want to stay at this hotel should think before u stay, DOUBLE charge! i m not the only one

We had a relaxing stay overall. Our room was spacious and comfortable, the beach was lovely. However, recurring issues with communication, follow-through and attention to detail affected our experience. On arrival, the robe was dirty and a few items had been left by previous guests. Before arrival, I asked about a special dinner but was directed towards the usual restaurants. During our stay, we discovered private dining was an option. We were also incorrectly told entertainment was only on Thursdays and Saturdays, so missed a live performance. Food was disappointing and did not feel like fine dining, with inconsistent quality and incorrect orders. Being half board, we ate out more than planned due to the food and drink quality. Smaller requests, including water deliveries, were missed, and promised feedback at check-out did not happen. Sound insulation through the connecting door was poor, with the neighbouring shower, TV and toilet clearly audible. The evening atmosphere felt more procedural than relaxed, with the bar winding down around 9:40pm, music turned off while staff completed paperwork. Dimitry on the beach deserves special mention for being consistently welcoming and attentive. The spa was clean and our couples massage was excellent, with special thanks to Greeta and Sandy. We hope this feedback is taken constructively, as clearer communication and better follow-through could make a real difference.

The area around was nice. Property fairly clean. Great weather. No complaints here. Service on another hand was hit or miss. Bartenders were great. Wait staff at the buffet were from nice and helpful to forgetful what you asked for to zero interest. There was a male server who completely ignored us two mornings in the row to the point that did not bring coffee not even acknowledged of saying good morning. We sat to the different station from there on. Food was ok. The only edible meat was the lamb and rotisserie chicken. Any seafood was severely overcooked. Couldn’t cut thru beef or pork with the steak knife. The grand finally was that front desk forgot to call for the taxi so I had to ask them when it didn’t show up on time. Good thing taxis were camping out just outside of the hotel. All in all it was OK. We made the best of it.