American University of Rome Tours

Nicely located with restaurants and shops all close by, the Rome Termini Station is approximately 10 minutes walk and the local tourist sites can be easily reached by walking. The staff were all friendly and pleasant. Marco outlined everything on a local map on our arrival and we were asked if our stay was okay on departure. The rooms were cleaned each day. We didn’t require the air conditioning as the temperature wasn’t hot enough. We had two rooms on the fourth floor both overlooking the Ministry of the Interior which was a great view.

The property and room were fine. The location was in a nice area, but not necessarily close to any of the main attractions. My big complaint was with the customer service. It was our honeymoon (following our vow renewal) and our son & his girlfriend's 5-year anniversary. We were also traveling with our little girl. I called before coming and sent an email about putting some special items in each room. A note, chocolates, wine, or balloons. Something on our daughter's bed and in our son & his girls room - a special touch if you will. When arriving, the front desk knew nothing of this but promised it would be taken care of that evening when we stepped out. It never happened. The following morning, the staff said they would handle it, but it never happened again. The same staffers were there for the next two days, and neither offered to correct the situation. I just turned off by the lack of customer care as a vacation rental host myself.