8.8/10 Excellent! (1,413 reviews)
Check-in experience was disappointing for a 4-star hotel. Our initial room had maintenance issues, including a missing TV remote, a missing closet/mirror door, and noise concerns. After requesting a room change, we were moved to another room that still had significant low-frequency noise.
The positive part of the experience was Mohammed at the front desk. He listened to our concerns and quickly found us a cleaner, quieter room on the same floor as my other family members. His assistance significantly improved the stay.
The reason for the lower rating is that I had concerns earlier about room exchange and different floor with my family members, I was told no rooms were available and all pre-assigned. However, later that night, a suitable room was found. Better communication and more proactive problem solving would have prevented multiple room changes and a disrupted night's sleep.
Reviewed on Sep 1, 2026
