Seat cushion was loose. Plane was old and beat up inside
Helpful service for cancelled flight because of weather
Super nice gate and in-flight staff.
I did not get free baggage. Everything on my ticket screamed “ No carry on allowed.” Ended up spending an extra 60.00 as I watched everyone else wheel their small roller suitcases on as they were gate checked. Was upset about spending this extra money.
It was so hot I was miserable. Mentioned it to Flight attendant but nothing changed. Barely anything coming out of my vet. Was cold but ok on first flight!
I had a very tight connection, and the ground and flight staffs did everything in their power to make sure I made it. I did. I was blown away at the customer service and friendliness. It was my own fault for the timing, and I had even purchased through a third-party (Expedia.) I know better than to do that now, and I can just book through my AA Advantage app. I am a believer.
WiFi was not good - would not connect with my iPhone
The plane was too small and very uncomfortable seats.
Everyone was very helpful. I had 2 great flights from Birimingham to Colorado Spring by way of Chicago.
The United app sent me to the wrong terminal for baggage claim.
|Origin Airport||Birmingham Intl.|
|Destination Airport||O'Hare Intl.|
|Airlines Serving||American Airlines, Delta, United|