Morocco Adventure Vacations

Good hotel, friendly staff. We picked it given its approximate location to town.

Extremely disappointing and stressful experience. We travelled from London with our 3 young children aged 3, 5 and 6. Our Expedia booking was incorrectly generated showing only 2 adults, with all 3 children missing. We only discovered this on arrival. Reception initially told us it would cost around £1,200 extra to add the children. I reluctantly agreed, but was then suddenly told we had to pay around £2,500 extra because 5 people required 2 rooms. We had already paid around £2,100, so our 7-night stay ended up costing approximately £4,500. Our youngest is only 3 and sleeps in a cot, so a second room was of little practical use to our family. I explained that I couldn't immediately arrange such a large unexpected payment and asked to pay the next day. I also asked if my wife and exhausted children could go to the room while I arranged the money, but this was refused. I felt extremely vulnerable and had little practical choice but to find the money immediately. For around £4,500, the hotel was nowhere near the standard we expected. The food was very disappointing and tasted horrible, to the point that we regularly ate outside despite having already paid for the hotel. We also found hair in the food, experienced ants, unpleasant bathroom/toilet smells and cleanliness issues. What should have been an enjoyable family holiday became extremely expensive, stressful and upsetting. I have formally disputed the booking error and additional charges.

honestly don’t know where to start. It’s unbelievable to think a hotel can be this perfect, but this place truly is. When the A/C in Room 377 stopped working, the front desk team immediately took care of us and changed our room without any issues. Their service was outstanding. The restaurant staff was amazing, the food was delicious, and every meal was a great experience. Special thanks to Yassine, Lamiaa, Youssef, Yossein, El Habib, and Ismail for making us feel so welcome throughout our stay. Their professionalism, kindness, and attention to detail made all the difference. And the entertainment… wow! The DJ was fantastic, and the African performers were absolutely incredible—so much energy, talent, and fun. Every single person made our stay memorable. The only unfortunate part of our stay had nothing to do with the hotel itself. Some guests would reserve pool chairs early in the morning by leaving towels on them for hours without actually using them. It’s inconsiderate to other guests who are trying to enjoy the pool area. There are designated places to leave personal belongings, and pool chairs should be available for those who are actively using them. Thank you all for an unforgettable experience. We will definitely be back!

Spacious room with good air conditioning & fridge. Good sized pool to cool down after a day in the city. Nice breakfast and poolside lunch.

AMA

I came to stay with my daughter for her birthday. The experience was amazing. The staff are super friendly, a massive thank you to Sara, Loco and Spoofy for keeping us entertained and looked after. These guys all work super hard and it was easy to see how much the three of them love their jobs. The food was always delicious and plentiful. Thank you again for another great stay. I look forward to coming back soon.

Good hotel, friendly staff. We picked it given its approximate location to town.

The best hotel I have ever been to , very clean and well organized , stuff very professional.

Good hotel, friendly staff. We picked it given its approximate location to town.

Extremely disappointing and stressful experience. We travelled from London with our 3 young children aged 3, 5 and 6. Our Expedia booking was incorrectly generated showing only 2 adults, with all 3 children missing. We only discovered this on arrival. Reception initially told us it would cost around £1,200 extra to add the children. I reluctantly agreed, but was then suddenly told we had to pay around £2,500 extra because 5 people required 2 rooms. We had already paid around £2,100, so our 7-night stay ended up costing approximately £4,500. Our youngest is only 3 and sleeps in a cot, so a second room was of little practical use to our family. I explained that I couldn't immediately arrange such a large unexpected payment and asked to pay the next day. I also asked if my wife and exhausted children could go to the room while I arranged the money, but this was refused. I felt extremely vulnerable and had little practical choice but to find the money immediately. For around £4,500, the hotel was nowhere near the standard we expected. The food was very disappointing and tasted horrible, to the point that we regularly ate outside despite having already paid for the hotel. We also found hair in the food, experienced ants, unpleasant bathroom/toilet smells and cleanliness issues. What should have been an enjoyable family holiday became extremely expensive, stressful and upsetting. I have formally disputed the booking error and additional charges.

honestly don’t know where to start. It’s unbelievable to think a hotel can be this perfect, but this place truly is. When the A/C in Room 377 stopped working, the front desk team immediately took care of us and changed our room without any issues. Their service was outstanding. The restaurant staff was amazing, the food was delicious, and every meal was a great experience. Special thanks to Yassine, Lamiaa, Youssef, Yossein, El Habib, and Ismail for making us feel so welcome throughout our stay. Their professionalism, kindness, and attention to detail made all the difference. And the entertainment… wow! The DJ was fantastic, and the African performers were absolutely incredible—so much energy, talent, and fun. Every single person made our stay memorable. The only unfortunate part of our stay had nothing to do with the hotel itself. Some guests would reserve pool chairs early in the morning by leaving towels on them for hours without actually using them. It’s inconsiderate to other guests who are trying to enjoy the pool area. There are designated places to leave personal belongings, and pool chairs should be available for those who are actively using them. Thank you all for an unforgettable experience. We will definitely be back!