Southern Basque Country Adventure Vacations

The location was great - you get the best of old town and new town. The bed was comfortable and room was quiet, an ideal place to rest.

The hotel is conveniently located 1 block back from La Concha beach, 5 minutes from most of the shopping and about 10 minutes walk to every Pintxo bar worth visiting in Donostia/San Sebastián. The staff is incredibly welcoming and delivered on our every request immediately. The room was larger (by European standards) and pretty much what you would expect from a US room - so I would call it spacious for the normal traveler. Coffee and mini bar was included with our room which was a nice touch. The room had a side vie of the La Concha bay and very quiet except when we had the window open and the one bar below us was getting ready to close...that was the only noise we could hear the entire stay. If you are driving there, contact the hotel ahead of time to reserve parking under the hotel as there is limited space. I prefer my car at the hotel but I understand that there are public parking options nearby. If we come back, this will be the place we look to stay.

Pool very cold and small- limited space in rooftop. Breakfast was just ok

Nice comfortable room which was modern and tastefully decorated. The hotel is in a fantastic location for the intermodal ( for the airport bus) and the old town is just a few minutes by metro which is also steps away. Staff are very helpful and stored our bags for the day.

Pool very cold and small- limited space in rooftop. Breakfast was just ok

This hotel was a dream find !! Stunning in every way. With a room and view over the harbour and a short walk down to the bay where we found an amazing restaurant, it was a beautiful experience. Breakfast was amazing too... 100% will return.

The staff were friendly and helpful, however I was disappointed by this hotel overall. We booked for two nights. I have stayed in other NH Collection hotels in Spain and this one was noticeably less luxurious and less well appointed by comparison I thought. The bedroom was spartan and lacked warm touches, the lighting was poor in the rooms and the common areas, there was nowhere to sit in our room except for the bed or at the desk - I would have expected at least an armchair in the room. The hotel was super expensive this weekend because it was a national holiday in Spain so presumably demand was very high and I booked fairly last minute - so I got a bed for two nights on the edge of the city - it was ok, but too expensive, and not up to the usual NH Collection experience in my opinion, sorry. I would not recommend.

Fantastic location brilliant staff and great breakfast

Despite the very weird layout (you need to go up to the second floor to get back down to the first). There isn’t really any staff. Cleaners yes and someone sits at the desk for a few hours. It’s one of those annoying techie hotels where you do most of the work and check yourself in. This was annoying but not as bad as the sound insulation. We had the displeasure of listening to our upstairs neighbour flush their toilet and have a shower. It sounded like the water was coming into the room. Sound from outside the room from both neighbours and the hallway was crazy loud. The cotton bag the hairdryer came in was covered in black mould. There was also finger marks on the windowsill outside making it look like someone was trying to get in.

Really lovely hotel and would not hesitate to book again should we return to gorgeous San Sebastián.