South Bay Adventure Vacations

Friendly staff, beach view, room was clean and the restaurant was good. The pool needs updating and cleaned daily but was ok. We had the same waitress twice at dinner and she was super friendly. The staff was helpful when we did need something. Great location and we were able to walk to just about everything. The bus and trolley were easy to use when we went to Tijuana. The few negatives were more a customer service issue. They spent one night fixing a door at the restaurant during a busy dinner service. It may have been better to just block off that door until the restaurant closed. On the same night you could see hotel employees smoking weed on a break from the restaurant seating area on the outside patio. I get that it’s California and a beach town but not the best customer service. There was also one employee clearly intoxicated around lunch time getting on and off the elevator. The beach also closed the day after we got there because of toxins from Mexico. That’s more from poor leadership and Gov. Newsom and not the hotels fault but maybe something that should be listed as a potential issue before someone books a room for 6 days. The two homeless people sleeping right next to the restaurant also not the hotels fault. Our room wasn’t serviced the last two days so trash stacked up in the room but we didn’t base the rating on that. Overall, we still gave it a 4 but this hotel could easily be rated higher with some better staff training and guidelines.

Friendly staff, beach view, room was clean and the restaurant was good. The pool needs updating and cleaned daily but was ok. We had the same waitress twice at dinner and she was super friendly. The staff was helpful when we did need something. Great location and we were able to walk to just about everything. The bus and trolley were easy to use when we went to Tijuana. The few negatives were more a customer service issue. They spent one night fixing a door at the restaurant during a busy dinner service. It may have been better to just block off that door until the restaurant closed. On the same night you could see hotel employees smoking weed on a break from the restaurant seating area on the outside patio. I get that it’s California and a beach town but not the best customer service. There was also one employee clearly intoxicated around lunch time getting on and off the elevator. The beach also closed the day after we got there because of toxins from Mexico. That’s more from poor leadership and Gov. Newsom and not the hotels fault but maybe something that should be listed as a potential issue before someone books a room for 6 days. The two homeless people sleeping right next to the restaurant also not the hotels fault. Our room wasn’t serviced the last two days so trash stacked up in the room but we didn’t base the rating on that. Overall, we still gave it a 4 but this hotel could easily be rated higher with some better staff training and guidelines.

Super comfortable hotel!

AC was quite noisy. Since it was cool at night, just turn it off to go to sleep. It wakes me up whenever the AC fires back up.

Family friendly. Friendly staff. Great service. The cafe has great options plus you get 30% off. It was a quick and easy check in and check out process.