Northern Rivers Rail Trail Adventure Vacations

During our 3 night stay there was major construction across the road at the Tram-Bus Interchange. The construction (Demo Saws, Jack Hammers and truck movements) usually started around 1 am in the morning, continuing through to dawn when the workmen would leave. Hence, we got very little sleep at all during our stay and Bel Air wiped there hands of it stating they get no prior advice when the local council under take work through out the night!,

Booked a week out and got a very reasonable price especially given proximity to beachfront. Was pleasantly surprised to receive an upgrade on check-in to a two bedroom apartment with a lovely sea view from the balcony and main bedroom. Jane checked me in and was very helpful and friendly. I had a small suv rental car and my allocated carpark was a tight squeeze next to a pole, but luckily no one parked on one side of me which was a relief! Could be tricky for nervous drivers or larger vehicles. Location is perfect with an easy walk along beachfront to either Broadbeach one way or Surfers the other. There is also a local convenience store close by for any essentials if you don’t have time to travel further and a BWS within a 10min walk also.

The room was clean inside except for the ensuite which had water leaking from the toilet ,running accross the floor. The pool and balcony area were filthy. The pool was cold in spite of there being a pool heater which wasn't operational. When we complained about it to Q Stay( they mange the apartment on behalf of a private owner) they said the pool is not advertised as being heated. Q Stay said they would send house keeping to clean inside but not outside. House keeping didn't come during our stay. Soul management could help because it is a privately owned apartment. It seems the owner is probably to tight to spend on cleaning and maintenance.

All good

Great location. Tidy, clean and well equipped unit. Car parking is a little tight but road parking is available.

it is a great hotel , the staff is friendly! i have a great time in that hotel!

There were a few negatives unfortunately. Our apartment had 2 locked off areas, thus misrepresenting the SqM size of the room given this space was unavailable. I have stayed at apartments quoted with similar size and they have felt much more spacious than a small living area and bedroom only. Other somewhat minor inconveniences - our balcony was inaccessible from the living area, only the access via the bedroom door unlocked. There were no complimentary items such as bottled water provided in the mini bar. The air con was difficult to control temperature wise with only very warm or very cool settings easy to obtain. Communication wise, my original requests and preferences were never replied to or honoured/considered. Positives - the lobby and hotel generally are very modern and clean and felt premium. Also the view from the balcony was outstanding and to be expected when paying higher end pricing. Bathroom and in room spa were also very enjoyable, however I am surprised so many places are going with tubs now rather than proper spa baths. In short, I'd be unlikely to stay again unless a significantly reduced price presented on special. I believe other hotels such as Q1, Hilton and Mantra present a better overall experience at the current price bracket.

Great location. Tidy, clean and well equipped unit. Car parking is a little tight but road parking is available.

Booked a week out and got a very reasonable price especially given proximity to beachfront. Was pleasantly surprised to receive an upgrade on check-in to a two bedroom apartment with a lovely sea view from the balcony and main bedroom. Jane checked me in and was very helpful and friendly. I had a small suv rental car and my allocated carpark was a tight squeeze next to a pole, but luckily no one parked on one side of me which was a relief! Could be tricky for nervous drivers or larger vehicles. Location is perfect with an easy walk along beachfront to either Broadbeach one way or Surfers the other. There is also a local convenience store close by for any essentials if you don’t have time to travel further and a BWS within a 10min walk also.

Was horrible from the instance we arrived at the door. Used underpants from previous tenants. The apartment seemed like it wasn't even cleaned at all from the cleaners. Mouldy bowls, hair in the shower, bobby pins everywhere throughout the apartment. Loads of dust. Ensuite sink was blocked and couldn't use it. Also, the front door was wide open when we arrived. I did call on the first day. Regarding the Toilet and toilet paper holder, and cleanliness. And requested it to be fixed as we have little kids, none other it's a hygiene matter and pretty gross. The lady (can't remember her name) said it was broken previous tenants and said it couldn't be fixed. I asked for another room. But she said everything was booked. We were pretty pissed off. And almost inclined of changing hotels. As a consumer i would expect that the facilities. Would be in all forms of hygiene and working order. When you have people book your rooms