Shell Island All inclusive Vacations

We enjoyed much of our stay at The Island, but unfortunately our experience on the final day completely changed my impression of the hotel. The issue involved a room upgrade. We specifically confirmed through Expedia that there would be no additional upgrade fee, and Expedia’s notes from their communication with the hotel reflected that as well. Despite that, we were later charged an upgrade fee. What was most frustrating wasn’t even the billing mistake itself — mistakes happen. It was the way the situation was handled once we brought it to the hotel’s attention. The front-office manager took very little accountability and was not helpful in trying to resolve the discrepancy. Instead of acknowledging that we had been given conflicting information and working with us toward a reasonable solution, we were essentially left to deal with it ourselves through Expedia. As a guest, I shouldn’t have to investigate conversations between a hotel and a third-party booking company to determine why I was charged something I was explicitly told I would not be charged. If a hotel representative provides information about a fee, the hotel should stand behind that information or at minimum make a genuine effort to correct the situation. It was a really disappointing ending to an otherwise enjoyable trip. Better communication, transparency, and accountability from management would have gone a long way.

The resort was beautiful, as was the beach & beach club we were able to use at the Watercolor resort. Staff were unbelievable, so helpful and friendly. Lots of little extras and was great that we were here on a Monday as between 4-9pm there was 50% off food & drink for member Monday. I have no negatives about Camp Creek Inn, I didn’t get to play golf but the courses looked unbelievable and would definitely look to use them if I came back. A wonderful stay for our wedding anniversary and was acknowledged by the staff who brought us out a complimentary dessert with happy anniversary written on the plate which was a nice touch. Would return without hesitation, a fantastic resort and everything and more than we had hoped for.

Hospitality at its best staff went above and beyond COD, location perfect next to naturally preserved state park, beach area perfect

This was a very nice apartment for rent.”The Landing” is a company who rents apartments from a complex and furnishes the apartments to rent out for one night or for a month or more. Everything was spot on! Some places you rent for short term, they ask you to wash your bedding etc before leaving. None of that! It’s a very quiet community, dog park, pool. However, you cannot get help from the apartment complex with your codes etc. It’s a sublet apartment. Codes and wifi you must contact “The Landing” and not Expedia or the “Arcadia apartment office” When you check in to the Landing online, they will take you through everything. Thankfully I did screenshot each page I checked because I was never able to access their app that they ask you to download and use. You need to save the key code for the front door that you are given. Save it because everytime you need to go in the building, you must use. Then you will have a code for your apartment door. The door has a “smart door lock”. We had never seen one of these. We were totally stumped at first. They don’t explain it. It’s an all black door knob and all you need to do is touch the knob and it will light up with white numbers like a clock and you punch in the code to the apartment. You do need to turn the deadbolt away from the door jam to unlock. When you leave, make sure you deadbolt the door.

The resort was beautiful, as was the beach & beach club we were able to use at the Watercolor resort. Staff were unbelievable, so helpful and friendly. Lots of little extras and was great that we were here on a Monday as between 4-9pm there was 50% off food & drink for member Monday. I have no negatives about Camp Creek Inn, I didn’t get to play golf but the courses looked unbelievable and would definitely look to use them if I came back. A wonderful stay for our wedding anniversary and was acknowledged by the staff who brought us out a complimentary dessert with happy anniversary written on the plate which was a nice touch. Would return without hesitation, a fantastic resort and everything and more than we had hoped for.

The front desk staff was very friendly, and I was very satisfied with both the room condition and the location. The hotel layout was a little confusing at first, but it became easier once we got used to it. Unfortunately, the towels we requested were never delivered, and the conditioner bottle appeared to contain body lotion instead. The pool was also very small.