Italian Alps Mountain Vacations and Getaways

Here's a polished, firm, and professional version: Upon my arrival, Dunya displayed an arrogant and unwelcoming attitude. When we asked for restaurant recommendations other than the hotel restaurant, she was unable to provide any suggestions. Coming from the hospitality industry myself, I found this level of service extremely disappointing.** My experience with Alexandra at the front desk was even worse. She was disrespectful, dismissive, and spoke to me in an unnecessarily loud and unprofessional manner. Since I was with friends who were staying at another hotel, I chose not to respond to her behavior as it deserved.** To make matters worse, when my friend came to the hotel looking for me, Alexandra stated that no guest by my name was staying there because, according to her, my name had been misspelled. The following day, I confirmed with the restaurant staff that my name was, in fact, correctly listed in the system. The manager, Tamas, who was professional and courteous, explained that this may have been due to a privacy policy. However, providing incorrect information to someone legitimately looking for a registered guest is unacceptable and caused unnecessary confusion. On a positive note, the restaurant staff provided excellent service, the food was very good, and the room itself was comfortable. My only complaint regarding the accommodations was the bathtub, which I found impractical. Unfortunately, the poor service at the front desk is a thing

From check in, to arranging transportation for traveling home- this was a fantastic experience. Generous breakfast available everyday, afternoon cookies and a crazy complimentary antipasti evening spread were welcomed surprises. Walkable to any place in Navigli, a great center of nightlife. Cool and modern- loved it!

I really enjoyed the hotel. The look and feel is very French Riviera The placement is great for French Riviera visitors who plan to visit multiple towns. The train from the airport is right at the corner and the train between the rest of the coast and Nice is a few blocks away. Great areas to lounge and enjoy a cocktail on the premises. Staff is very helpful and attentive. I would definitely stay again. Only criticism would be the gym is a bit lacking but many folks don’t want to spend their vacation exercising.

This was my 2nd visit to this palazzo in the past 3 years and it never disappoints. Gianni welcomed us with a refreshing cocktail and shared a brief history of the property. He is a welcome addition to Nani Mocenigo and attends to all your needs. The rooms are all beautiful and clean. The breakfast is fabulous and the garden is a welcome respite from the bustle of Venice after long days of enjoying the city. I will always return to this lovely hotel.

Here's a polished, firm, and professional version: Upon my arrival, Dunya displayed an arrogant and unwelcoming attitude. When we asked for restaurant recommendations other than the hotel restaurant, she was unable to provide any suggestions. Coming from the hospitality industry myself, I found this level of service extremely disappointing.** My experience with Alexandra at the front desk was even worse. She was disrespectful, dismissive, and spoke to me in an unnecessarily loud and unprofessional manner. Since I was with friends who were staying at another hotel, I chose not to respond to her behavior as it deserved.** To make matters worse, when my friend came to the hotel looking for me, Alexandra stated that no guest by my name was staying there because, according to her, my name had been misspelled. The following day, I confirmed with the restaurant staff that my name was, in fact, correctly listed in the system. The manager, Tamas, who was professional and courteous, explained that this may have been due to a privacy policy. However, providing incorrect information to someone legitimately looking for a registered guest is unacceptable and caused unnecessary confusion. On a positive note, the restaurant staff provided excellent service, the food was very good, and the room itself was comfortable. My only complaint regarding the accommodations was the bathtub, which I found impractical. Unfortunately, the poor service at the front desk is a thing