“Very disappointing stay considering paying up to Euro 1500/ ++ per night
F&B
- 2 out of 3 restaurants are booked for event and not available to guest
- Food quality is subpar (from breakfast to dinner)
Spa
- Spa is fully booked for the entire weekend (no slots reserved for in house guests), we asked during booking whether spa needs to be book ahead and was assured availability upon arrival
- Heated pool temperature is lukewarm at most
Room
- Sound proof in bedroom is very poor, you can……
“The location couldn’t have been better. Literally 5 minute walk to everything. The apartment was beautiful and very clean. The only reason I did not give perfect score was the AC was not that great. Especially in the master bedroom we were very uncomfortable all night with the AC set at the lowest. Also, it wasn’t an issue for me, but several in the family were not thrilled about all of the stairs to get up to the unit.”
“Spacious apartment at the top of one of the beautiful winding pathways from the main boat terminal . Location couldn’t be better. French press and another coffee machine for use. In-room Washing machine for your dirty clothes and a big balcony to dry them like the locals. Staff is super helpful, you can reach them after hours on WhatsApp and they respond quickly. Highly recommend for a family of 3”
“My initial lower review was based on initial impression of the room and room only. The staff could not have been any better or more attentive. Some of the absolute best customer service I’ve ever experienced. Especially from Alice, Isabella, and Leonardo.
I responded to email from Expedia about first impressions. The management staff at Casa du Lac reached out to me for feedback. I met with Guest Experience Manager Alice to explain. She was extremely receptive to my issues with the room and……
“Hostess do her best to make us free of trouble . She gave us clear and in time direction about how to get the key , how to parking. Great breakfast and nice service. ”
“This is a very nicely appointed suite with a complete kitchen just steps from the ferry landings. The check in process is Byzantine with a blizzard of videos but ultimately the process went very smoothly and the host was responsive.
Our suite “the queen” was a serious climb up- a total of 70 steps from street level, so probably not a great choice for elderly travelers or people in poor physical condition.”
“Wonderful stay very good value for money amazing service with great staff! An easy and very enjoyable walk to bellagio port but just outside the hustle and bustle! Highly recommended!”