Riviera Maya Pet-friendly Vacations

Beautiful resort. Suggest having options available for people who have later flights - i.e. more generous late checkout options or at least access to lockers and showers. Candidly, for the cost, the resort had limited things to do aside from sitting by the pool.

Great place for couples peace and food was great while property was very clean.

Our Villa was not on the beach but it was spectacular. With a private pool and jacuzzi. It was family-friendly. Many activities for the kids. Bicycles were given to each family member. The beach area is amazing. It has a great restaurant and a nice pool. The restaurants at the hotel and at the other Mayakoba hotels are very good. The best part is the staff. They accommodate and coordinate everything you want. Our personal concierge Madai was GREAT!

A mixed review. Some of the staff are exceptional and go above and beyond - they work extremely hard in a busy/challenging environment. Beautiful setting also. However, we were overrun by those attending an event at the conference centre and our experience was negatively impacted as a result - bar areas closed off. Reduced staff. No wait list system operated for diving/activities so my husband very nearly missed out because of a last minute late booking despite the fact that he had been in contact with the hotel 3 months prior and as soon as he arrived - had he not argued about it he wouldn’t have got to go diving. The food at the beach restaurant was terrible. Others in our group paid extra for a lagoon view and didn’t get one (due to the big booking). Prior guests leftover dinner (mouldy) left in room fridge. Mini bar not provided until asked (even though we were all inclusive). Surprise extra charges at the spa. No details of what is/isnt included in all inclusive provided as check-in. Overall it has the potential to be incredible but they need more staff, particularly when hosting conferences so as to not make paying holiday guests feel like second rate citizens. It’s was not a cheap holiday - I expected more.

Beautiful resort. Suggest having options available for people who have later flights - i.e. more generous late checkout options or at least access to lockers and showers. Candidly, for the cost, the resort had limited things to do aside from sitting by the pool.

Our Villa was not on the beach but it was spectacular. With a private pool and jacuzzi. It was family-friendly. Many activities for the kids. Bicycles were given to each family member. The beach area is amazing. It has a great restaurant and a nice pool. The restaurants at the hotel and at the other Mayakoba hotels are very good. The best part is the staff. They accommodate and coordinate everything you want. Our personal concierge Madai was GREAT!

Beautiful resort. Suggest having options available for people who have later flights - i.e. more generous late checkout options or at least access to lockers and showers. Candidly, for the cost, the resort had limited things to do aside from sitting by the pool.

Great place for couples peace and food was great while property was very clean.

Had a great stay at Alaya lovely location and staff so helpful . The kitchen staff were so nice too David and Carlos were so helpful . Generally a nice hotel and good staff . Nothing bad to say …. We will be back !

Hotel was a great place to stay, close to all the restaurants and clubs in the strip. The bed is the best 10/10. Will definitely stay here again