Riviera Maya Vacations from $493

Esta es la tercera vez que nos quedamos aquí, es un excelente concepto de hotel pero lo descuidaron. La alberca siempre está sucia y da asco meterse, el desayuno muy tarde, demasiado limitado y comida echada a perder, hasta el agua fresca se les hace mala, (ejemplo, omelete sin relleno y 1 solo huevo); no tienen toallas y hasta el papel sanitario te lo racionan. La persona que hizo la limpieza se llevó cosas que no le pertenecían, en fín, es una lástima lo que ha mermado este hotel. Necesita una buena administración que se preocupe por mantener bien las instalaciones y el servicio. Como va de mal, no lo recomiendo para nada, menos si vas con niños que van a querer alberca.

It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.

Espectacular el hotel, las instalaciones, mucha privacidad en las villas, excelente servicio del personal, demasiado atentos y la comida deliciosa! La playa esta muy padre y es un ambiente 100% fsmiliar

The staff were great. All with good attitude. Always willing to help. I wish the hotel had more availability for people with disabilities, for example ramps.

The hotel itself is beautiful. The room was spacious enough, very comfortable, and impeccably clean. Breakfast, which was included, was good and enjoyable. However, we also tried having dinner at the restaurant and found the food to be very mediocre, especially considering the hotel’s standards. One important thing to consider is the location. The hotel is quite far from downtown, and each trip costs around 200 pesos, which adds up quickly. The beach in front of the hotel is small and not ideal for long walks, unlike the other side of the island (my last stay), which ended up being my favorite. Additionally, there was ongoing construction on the beach as part of the hotel’s expansion, and the noise from the equipment was noticeable and disruptive at times. Overall, the hotel is beautiful and comfortable, but the location, beach limitations, and construction noise are important factors to keep in mind when booking.