Riviera Maya Vacations

Location is good. Rooms are dated. Good beach and pools are okay, however food was not a good experience. Lousy hotel activities and drinks are terrible including coffee! Will NOT be back.

Amazing place. Clean, new, gorgeous rooms and service. Go before the massive new hotel opens next door and it’s busy and not relaxed!

Employees lied about fees, charged because we asked for filtered water, lied about additional room charges and wouldn’t honor the price the assistant manager told us.

We liked the cleanliness, staff was friendly, and the small hotel vibe made it easy to find pool and beach chairs. Loved the close proximity to the square in Puerto Morelos. We walked into town square everyday. The menu was limited, but there are so many great restarauntes near by that it was not an issue. (can't even get chips and salsa there, i think the only tacos they had were fish or shrimp) Did not like the noise. We almost left after night 2. They had the speakers blaring at the pool/bar at 3 AM (no one was out there) husband had to go to the lobby cuz no one was answerng the desk phone. Also be advised it is pretty much a Reggae hotel. I like the music mixed in with other songs, but this is constant Reggae music. I'd vacation in Jaimaca if I wanted that. This hotel woud be more enjoyable if it was quieter at night and gave off a Spanish or Mexican vibe.....that is why we travel to Mexico. The photos show a kitchenette, but there are no kitchen supplies. (I did not try to request any, but I've never stayed at a hotel with a kitchenette that did NOT supply kitchen supplies as well.) I did not want to cook so it didn't bother me, but if a family wanted to, hopefully there are supplies available. Overall I enjoyed my vacation, but we won't choose this hotel again due to noise and we prefer a Mexican vibe and food. If you love late nights and loud music and a Jamaican feel you will love this hotel. We are just more into Mexican feel and not late night noise.