Outer Boroughs Pet-friendly Vacations

Well, the room was clean, but smelled like the pool. It was too dark in the hall for me to see the keypad to open the door without the help of staff, and the staff was pleasant and did help with a nice attitude. The room was also poorly lit so I wasn’t able to see well causing me to bang my feet 3 times in the room and (as pathetic as it sounds) made it difficult to find the door to the bathroom. I was told that “we don’t serve breakfast and we wish they’d take that out of the advertising.”

Excellent and well kept hotel. Friendly and helpful staff. Awesome location.

Convenient for walking around. Nice and clean room just little noisy when people talking and walking.

Cons The “cafe” and “bar” are pitiful. The room was not cleaned every day. On day three, I called the front desk because I had no clean towels and the trash was overflowing and they told me “our policy is to clean rooms every day, however, to insure a visit from housekeeping, guests must call each day and specifically request one.” That is absurd. Half of the electronics charging ports did not work. The TV remote stopped working in the evening, replacement remote/batteries were not available until the “engineer” reported to work the following morning. The A/C air handler is in the room, and is extremely loud. The towels might scratch your skin off. The vinyl flooring planks were warped and would scrape your bare feet. The bed alcove is so small the bed is only accessible from one side. Pros The lobby area was consistently clean. The lobby desk staff was pleasant. The bed was comfortable. The A/C worked. Someone was available to answer the guest services phone 24/7. They weren’t terribly helpful, but at least someone answered the phone. There are lovely coffee shops within walking distance, as well as nice shops and restaurants in the adjacent neighborhood areas. The train entrance is convenient.

Our room was very cute but unfortunately the mini fridge was broken. I didn’t realize until I went to grab my dinner I put in the fridge and it was warm and gross. The light was flickering on and off, I thought maybe the light was broken but turns out the fridge was. I talked to the employee on shift that night when I went looking for food, and when I told him what happened, he said he applied 30% off the room. Unfortunately, we were charged the full rate and when I contacted the property about the 30% off discount I was told was applied to my account, they told me there was nothing noted on my account. I had just had surgery and had to eat every few hours and ended up walking around the neighborhood at 3am looking for something since my food dinner went bad and the hotel had no food available. Also, the amenities we not available.

This place is absolutely amazing

Excellent and well kept hotel. Friendly and helpful staff. Awesome location.

This place is absolutely amazing

Excellent and well kept hotel. Friendly and helpful staff. Awesome location.

Our room was very cute but unfortunately the mini fridge was broken. I didn’t realize until I went to grab my dinner I put in the fridge and it was warm and gross. The light was flickering on and off, I thought maybe the light was broken but turns out the fridge was. I talked to the employee on shift that night when I went looking for food, and when I told him what happened, he said he applied 30% off the room. Unfortunately, we were charged the full rate and when I contacted the property about the 30% off discount I was told was applied to my account, they told me there was nothing noted on my account. I had just had surgery and had to eat every few hours and ended up walking around the neighborhood at 3am looking for something since my food dinner went bad and the hotel had no food available. Also, the amenities we not available.

We had 3 registered guests in our room, and the staff NEVER got the towel count correct. I had to call the front desk 3 times to get enough towels. There was no cup for the bathroom, the room was dark, loud street noise to the point we had a hard time sleeping, no microwave and the coffee tray was not refilled 2 days in a row. Also, the Bistro ran out of food twice while we were staying there.

Excellent and well kept hotel. Friendly and helpful staff. Awesome location.

Convenient for walking around. Nice and clean room just little noisy when people talking and walking.