Ratings based on 822 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa, Canada

Overall is very good

Posted Mar 4, 2015
Not an all-inclusive hotel,but the beach is excellent. The staff is helpful and friendly. Close to bus station. Several good but not expensive restaurants around. We have the IHG membership so we have the free wifi.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Another Great Stay in Paradise

Posted Mar 3, 2015
Pros: You can't beat the beach! As advertised, it's the best beach in all of Cancun!
Cons: Maybe a reminder to some visitors that smoking is not permitted in the rooms. Even though there's a visible sign. We had smokers next door to us
Location: The hotel is about a 15-20 minute walk to some good restaurants and entertainment. We enjoy laying on the beach, reading and going in the water.
This was our 5th year staying at the Presidente Intercontinental with our two friends from Boston and once again having a great time! The staff is just terriffic! They bent over backwards trying to make things right when we had a little problem without room. The problem was taken care of the next day and we were given free WiFi for the 2 days we were there. Alan, the young man who checked us in was very accommodating with our needs. We can't say enough about the guys who drag themselves out on the beach everyday bringing drinks and food to all the people who stay at the Intercontinental Especially, Martine, Banardo and a few of the yonger staff. In the renovated outdoor restaurant, Jesus, Manuel, Gabriel and Jesus were very friendly and accommodating. The breakfast waiters were always willing to greet you with a smile and a heaty Buenos Dias every morning Luis, Samuel, Roberto, Refuigo David and the rest were alway available to serve us. Santos the Omelette chef was terriffic! we are already planning our trip for next year we enjoy it so much!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Santiago , Chile

Great hotel in the best beach of Cancun.

Posted Mar 3, 2015
Pros: Room was really nice and also seemed to have been recently redesigned. The breakfast at this hotel is excellent.
Location: The location is close to many nice places to eat and safe for walking to shopping or whatever.
Visited with my family in February for a short break. I completely loved the architecture. Seems like it's being recently renovated . Overall, service in the hotel was really great . And over the best beach in Cancun.......
3 out of 5
Recommended
for Everyone
by A verified traveler

Sr. Help

Posted Mar 2, 2015
Way to many stairs to go to beach and food I now have to have knee surgery after my 8 day stay pool and grounds bueatiful no place to buy snacks or cheaper drinks or water go up the street to the small store food is 5 star but at a price pool staff is first rate
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent place to enjoy Cancun

Posted Mar 2, 2015
Pros: Service was excellent - staff were extremely friendly, professional and very responsive. Nice options between the beach and both pools.
Cons: Room smelled a little musty at times. When brought to the front desk attention, they brought up an air machine immediately.
Would highly recommend this hotel - we had an excellent week there. Beach was gorgeous with many options for shade, two pools - one geered more towards familiy and one towards adults provided nice options. The staff were outstanding - anticipating any needs and very friendly. Restaurant on site was very good - quality of food and service outstanding.
5 out of 5
Recommended
for Everyone
by A verified traveler

Muy bien, excelente

Posted Feb 27, 2015
Pros: todo
Cons: nada
Location: Esta muy cerca del centro y antros
Es un hotel muy recomendable, con la mejor playa y desayuno, personal muy amable y excelente ubicacion
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Idaho

Nice hotel right on the beach.

Posted Feb 25, 2015
Great food in the restaurant. Excellent service throughout the hotel. Very comfortable facilities! Would definitely go back there.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Well located resort hotel on the beach

Posted Feb 25, 2015
Pros: I liked the atmosphere and the amenities.
Location: Well located near the action in Cancun.
The hotel is undergoing renovation, but it is nice and well located.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great traditional hotel that is not all inclusive.

Posted Feb 24, 2015
Great hotel in a good location on the hotel zone. Very professional staff. The hotel has been recently renovated. Very nice renovated rooms. The food was good and the executive lounge was superb. I highly recommend the Intercontinental Presidente Hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MI

Excellent choice!

Posted Feb 22, 2015
Pros: The staff, the grounds, the bed, the beach!
Cons: only con is that you can hear noise from adjoining rooms and the hallway- however, I find this to be an issue at most hotels
Location: Take the R1 and R2 buses to go explore. Can take the R2 to the ADO (bus station) to take buses to other areas, such as Puerto Morelos, etc.
LOVED this place! We stayed on the 4th floor and had an ocean view. The staff was amazing, the grounds were gorgeous, the bed extremely comfortable, and the breakfast buffet truly extraordinary! We walked up and down the beach, covering many hotels in the area, and this one had the best strip of beach by far. Also very convenient to take the bus (with bus stop in front of the hotel), which was only about 60 cents per ride, to various locations to get out of the more touristy part of Cancun. We would love to return to this hotel!