Ratings based on 854 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Shorewood,Il

Best beach in Cancun.

Posted Apr 13, 2015
Pros: Stayed on the club level. Had a Balcony with ocean view. Free breakfast and dinner snacks come standard with this floor
Cons: Nothing except maybe some more TV channels in English. Of course you are in Mexico though.
Location: Nice grocery store right across the street and a hidden gem restaurant 2 doors or so down from that. They sell pizza's and pasta's and good burritos
Have stayed here 4 or 5 times and am never disappointed. The beach service is great along with the pool service. Never lacking in getting a spot on the beach, even when sleeping in late.Great Breakfast buffet.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Cancun 2015

Posted Apr 8, 2015
Pros: Everything.......well almost. The Club lounge seemed a little large for the number of people using it.
Cons: Possibly making it possible to entertain friends in the lounge, at our expense would have been enjoyable.
Location: Everything was very well located, easy walking to shop and the restaurants we went to were easy to find.
Absolutely the best experience we could have. Our Club room was an upgrade which couldn't have been nicer. Very much appreciated!!!!!! It'll be hard to match on our next visit.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico D.F.

Excelente

Posted Apr 8, 2015
Pros: Todo
Cons: Bar o Lounge por la noche para gente mayor.
Nos gusto la renovación de sus habitaciones y del hotel en general. Están en la mejor playa de Cancún sin lugar a dudas, pero lo mejor es la atención de todo el personal desde la recepción, camaristas, meseros y excelente todo el staff del concierge club. Felicitaciones a Javier que siempre estuvo atento con nosotros. Lo único que les sugiero es que por las noches tuvieran un bar con música para la gente grande, que por cierto es muy difícil de encontrar en toda la zona hotelera, todo es para jóvenes y la gente grande no encuentra donde ir. Mis felicitaciones y continuaremos regresando con ustedes.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom los angeles

Excelente

Posted Apr 4, 2015
The hotel lobby is ample and modern with some 50 styles furniture and walls of unpolished travertine . We where greeted by Jose the checking clerk in a very amicable and welcoming way. He was excellent meeting our requests . The Intercontinental is a world class hotel, recently remodeled And with a wonderful calm beach in front. Service is impeccable and provided with pleasure and eagerness to serve. Staff is well trained I would say extremely close to the standards of " The Peninisula" Or " The Four seasons " I would recommend this hotel. Not to many children in premises Better for couples . My girlfriend and I can't wait to go back.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel not the best location

Posted Apr 4, 2015
Pros: great staff, fab breakfast
Cons: elevators fasters
Location: it wasn't my favourite there was always traffic to get there
we like the hotel very familiar and good installations
5 out of 5
Recommended
for Couples
by A verified travelerfrom Seattle, WA

Great hotel little expensive for food

Posted Mar 31, 2015
Pros: Beach and staff.
Cons: The prices in the mini-bar, more expanded spa services in the hotel.
The room and beach are amazing. The staff is amazing. If you are looking to save a little money there is a supermarket across the street to get snacks instead of raiding the mini-bar for a $5.00 can of coke or chips. The food is a little expensive, but of course they try make money on tourists. Also to get around you can use the bus across the street, which runs 24 hours for only $11 pesos, instead of getting ripped off my taxis.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, Illinois

Wonderful place for a long stay

Posted Mar 31, 2015
We booked a room(three of us) for spring break and it was wonderful! The room was nice and clean. The hotel was close to everything. The hotel beach was just amazing with shaded seats and beautiful white sand. Definitely the best beach I've been to. The staff was friendly and went out of their way to make our stay as enjoyable as possible. The hotel restaurant served delectable food! Only con would be the wifi was really bad.
1 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Great except for the shakedown by Cancun Police!

Posted Mar 31, 2015
Pros: Staff nice, clean hotel, nice beach
Cons: Need to get the police department cleaned up. They will clean you out!!
Hotel very nice, but would not stay in Cancun again. Police everywhere, lots of cars stopped. We had heard others talking about getting a shakedown by police (and said offer $20 and they let you go), did not think it actually happens, BUT IT DOES!! On our way out to the airport, we passed 6 Cancun police with cars pulled over. The last one we passed (he was out of his car with a driver he stopped), and next thing we know, he is pulling us over!! No way he could have clocked us, we were going slower than the other traffic. Said we had to go to court "tomorrow" (Monday) or take our license and plates from the rental car. Asked if I could "pay the fine here", and he said give me all the money in my wallet ($123), took it, and left!!!! It is not just in the movies. Luckily did not get carted off to jail. Will NOT go back to Cancun again. The town needs to stand up to this, but they won't, so we will never go back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, FL.

Excellent hotel recently renovated at the beach

Posted Mar 30, 2015
Pros: Everything, the family enjoyed very much. The staff, the room, the pool and location.
Cons: The restaurant at the pool, we ordered a grilled while snapper and my wife and myself believed it was not fresh.
Location: I well located, walking distance to one of the malls. And in the middle of the Kul Kucan Blvd., so very easy to take a cab anywhere.
Staff was very friendly. The room was great. It has two pools, one with 5 jacuzzis and the second one for adults only.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kent, Ohio

Loved the hotel, beach & staff

Posted Mar 28, 2015
Pros: Good pricing for an excellent beach hotel vacation.
Location: Near town and all the Hotel Zone restaurants and activities. Bus is available and cheap if you do not rent a car.
Loved it 2 years ago, returned and still find it exceptional. We added the breakfast to our stay and it is still outstanding. Service and staff, in the hotel and on the beach is excellent.