Ratings based on 620 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from texas

Great beach quiet hotel

Posted Aug 8, 2014
Not an all inclusive like expedia page says..$80 us for wifi charge Needed a massage for each time I slept on the hard bed.. They charge you for calling a cab.. But ,Gorgeous beach and calm water. Great friendly staff and service. Better food at hotel than all other restaurants we tried on the hotel strip. Ridiculous pricing for mediocre food and wines.. Go downtown for real food and pricing..maracame or vecci at atrium
2 out of 5
by A verified traveler from Columbus, Ohio

Pretty Beach, bad service.

Posted Aug 6, 2014
The beach was beautiful with amazing sand but the hotel staff was Unhelpful and do NOT order room service. The food always comes cold and they forgot something every time. We wouldn't have ordered twice if it weren't for the fact we got back so late. Valet tried to make us park our own car because they were busy and told us that's how it worked and then multiple times had us go get our own car as well because they didn't want to. The room is big and has a nice shower and bathroom. The view of the ocean is amazing but the bed is kind of hard for my taste. Overall the room is nice though.
4 out of 5
Recommended
for Everyone
by A verified traveler from houston, tx

Next to the beach!!

Posted Aug 3, 2014
We had a great time at this hotel. Everyone was very nice. I would go back to this hotel.
5 out of 5
Recommended
for Couples
by A verified traveler from Orlando, Florida

Excellent Vacation

Posted Jul 29, 2014
Pros: Room was great! Stayed on 6th floor with ocean view, private deck. Did i mention how great the staff was?
Cons: Heard from staff it will be closed September through November for renovations. Not a moment too soon. But it is holding up well regardless.
Location: Centrally located, short walk to just about everything
Excellent location, condition, room and great staff. Lots of water sports options (extra). Easy walking to shop and food. Did i mention how great the staff was? So attentive and friendly!
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin

Nice hotel on the beach

Posted Jul 27, 2014
We had a wonderful stay at this hotel on the beach. We were on the Club floor with a balcony with an ocean view. Breakfast was great, and what this hotels strongest selling point is its excellent location. Be careful of bringing valuables to the beach - someone walked off with my nephew's goggles. But overall, this was a great place to stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Luxurious hotel

Posted Jul 12, 2014
I had a fantastic time. Everything about this hotel was extordinary
3 out of 5
Recommended
for Everyone
by A verified traveler from ca, usa

BEAUTIFUL BEACH

Posted Jul 11, 2014
Good experience but be careful with your personal items. My cell and shorts were stolen from beach area :(( someone went into my beach bag while swimming. Hotel security did nothing to help :((
4 out of 5
Recommended
for Everyone
by A verified traveler

Execellent stay

Posted Jul 11, 2014
Pros: Everything
Cons: Beware of the Xcarat salesman in the hotel. Untrustworthy
Good hotel, good location. Would definitely stay there again
4 out of 5
Recommended
for Families
by A verified traveler from Los Angeles

Love the Beach!!!!!!!!!!!!

Posted Jul 11, 2014
Pros: The Beach is Amazing.
Cons: The Building needs a little TLC and the Pool should be updated maybe or at least fix the tiles that have fallen. Also should clean it better.
Love the Beach!!!! The HOtel is a little out dated could deserve a little maintenance especially the Pool. But other the that the rooms have been renovated and I really was happy with new look. I have previously stayed at Hotel around 6 years ago. Because of the beach I came back with my kids. They loved it had so much fun. The food and drinks are really good. I've stayed at the Royal in Playa Del Carmen its all inclusive the hotel is beautiful but each time I go I get really sick....... So thats another reason I am really happy with Intercontinental Presidente Cancun, not one of us got sick. The staff is amazing so nice and helpful. I would go back again. We miss you Cancun.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel rooms

Posted Jul 9, 2014
Super modern, new hotel rooms. Loved the tile/marble floors (vs. carpet). Fair and reasonable pricing for food and drink, attentive service. Beautiful white sand beach with still water, great for swimming. Would definitely recommend as a reasonable, but upscale experience.