From the time I read about this unique Hotel, I wanted to stay there and love my stay.
The moment I arrived at the Hotel, I loved the wonderful appearance, the many huge trees, the sound of the birds and the general look and feel of nature surrounding you, a precious little jungle in Downtown Cancun Mexico.
AFTER checking in, the many problems experienced overwhelmed the expectations.
NOTE TO THE NEW OWNERS:
These are common “comforts” travelers expect nowadays and in their absence any hotel stay becomes uncomfortable and disappointing:
1. STRONG SHOWER -
When water pressure in a shower is very weak, a shower head that has a narrow pattern enable one to be able to get wet and rinse-off the soap. The completely RUSTED OUT SHOWER HEADS created a dismal experience not being able to feel clean after the weak water stream spraying all over the shower stall, instead of my body.
2. USABLE WIFI INSIDE THE ROOMS -
Showing that the Hotel has WiFi, should mean there is usable WiFi signal INSIDE THE ROOMS – not just in the Courtyard. There was NO Internet access du to the WiFi signal fluctuating from 1 to 2 bars at best. I spoke to the Manager and he clearly does NOT understand the difference between WiFi speed and signal strength. The Hotel needs to get stronger WiFi equipment and position them differently to ensure strong signal inside the rooms.
3. ENGLISH LANGUAGE TV PROGRAMMING -
Catering to tourists from the USA, Canada and most European Countries (Except Spain) the TV service s