Ratings based on 371 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom El Paso, TX

Excellent All-Inclusive Stay

Posted Nov 24, 2014
We stayed 8 nights at the Sandos Resort, and were very pleased with the experience. Nice beach area, plenty of chairs. Drinks were name brand and generous. The gourmet restaurants were nice, albeit service was sometimes slow at breakfast and lunch. Hotel staff was very responsive and genuinely cared about our needs, especially the concierge and bartenders. I would recommend this place for those seeking a tranquil beach stay, but not for families (not much for kids to do) or the party goer - atmosphere is quite sedate.
4 out of 5
Recommended
for Couples
by A verified traveler

Sandos Experience

Posted Nov 21, 2014
Pros: The staff at the pool and beach are amazing and will get you drinks and food whenever you want it.
Hotel is modern and nicely decorated. Rooms are large and always cleaned thoroughly. Food in the main buffet restaurant can be a little cold at times. The main thing that the pictures don't show is the Secrets (the Vine) hotel next door is very tall and will block out the sun from the Sandos pool after about 1-2pm depending on where you sit. This means to sunbathe you have to go to the beach after that time and sunbeds can be hard to come by at that time. Harrys steakhouse restaurant across the road is one of the best I have eaten at if you fancy a night out. The food is amazing. Ask for a lagoon view.
4 out of 5
Recommended
for Couples
by A verified travelerfrom East Coast

Small & great for a quick get away!

Posted Nov 17, 2014
Pros: The size.
Cons: The rooms could be updated a little. The couches & chairs are showing there age.
We like the smaller hotels & that is why we chose this resort. We cannot complain about a single thing for the price we paid! The pool & beachside service were wonderful. The rooms need a little updating, but were kept very clean as was the entire resort. The bars & restaurants are styled very nicely & up dated. The staff is top notch & very attentive. Everyone was friendly & the food & drinks were abundant it didn't seem to matter if you tipped or not you still got great service. We typically tip, but there were times when we didn't take anything with us to the bar or dinner & it really didn't seem to matter. We had perfect weather & a very relaxing vacation & could not have asked for more! While it is not an "adult only" resort there were very few children & the few that were there were very well behaved. The sun does leave the pools in the early afternoon, but we just moved to the beach. Then once the sun was gone completely around 4ish we moved to the porch off the main bar near the lobby. It was so relaxing & quiet we were able to get drinks, read a book, & relax. I would recommend this hotel to anyone looking for a nice intimate experience in Cancun.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Houston,TX

Great Experience!

Posted Nov 17, 2014
Pros: The small boutique style as opposed to a monster resort.
Cons: Swim up bar and louder music so the people on the beach can hear.
Location: Harrys across the street is a 5 star restaurant. Be prepared to pay for it but it is WORTH IT!
My wife and I travel to Cancun at least 2 times a year. This by far was the best resort we have stayed at! Not only was the rooms and the staff top of the line but the food was excellent. I highly recommend the Japanese grill(Gaijin). Daniel and Tek are awesome. The Seasons is one of the best dining experiences we have ever had in Cancun. The meal you have there would translate to $300 USD. The beach is clean and the lounge chairs are very comfortable. There are not too many so get them early. If you are a poolside type couple, this may not be the place for you. No swim up bar but wait staff by the pool very often. We loved this hotel because of its size. We typically stay at large resorts but this one was small and it made the experience that much better. I would HIGHLY recommend this place for a couples vacation, honeymoon, anniversary and birthday. It says adult oriented but there are some kiddos there. We saw a total of 6 during our 7 day stay so just a heads up on that. Enjoy your stay!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Warm, polite, and accommodating staff.

Posted Nov 14, 2014
Excellent hotel! Warm And friendly staff. Surroundings are clean and well maintained.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place for a wedding

Posted Nov 13, 2014
The place is well managed and the food and beverages of high quality and plentiful, but I just don't like all inclusive places. If you want to have your own American kind of experience and never see Cancun or Mexico this is the place for you. I personally would much rather stay at one of the Haciendas in the Yucatan or a small beach place in Playa del Carmen than on the very busy and crowded Hotel Zone.
3 out of 5
by A verified traveler

Not the best resort

Posted Nov 12, 2014
The food was horrible and the pool was shaded by another hotel most of the day so you couldn't catch any rays at the pool :(. The staff and beach was great!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia, PA

Wonderful from beginning to end

Posted Nov 10, 2014
Pros: Beautiful setting. The pools were beautiful, the resort was spotless. The Spa was a wonderful experience!
Cons: The music at the breakfast buffet was loud at times and was a very strange variety.
Location: we parasailed from our beach and went snorkeling and did jet skis. I would check with concierge about the best tour companies for those things.
This was a mother-daughter get away. The resort was great! The staff could not have been nicer, there was always service with a smile. The food was very good in all the restaurants; the breakfast buffet was huge with more choices than I thought would be possible. The lunch by the pool was lovely, especially the gazpacho and the ceviche. There was variety for dinners which was wonderful and never boring.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom vancouver

Good hotel. Good service. Friendly staff

Posted Nov 10, 2014
Everything was good. Food was awesome. Personal is friendly and helpful. Clen beach. We are enjoyed our stay. Would recommend it to others. Only one thing that wi-fi in the room wasn't stable all the time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Dream place

Posted Nov 9, 2014
Pros: Beach side and installations
I had a fabulous stay during my conference in Cancun. Next will be returning on vacation with my family