Ratings based on 319 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach - Cali

Amazing Hotel and staff and food

Posted Jul 30, 2014
The food was amazing esp . For am All inclusive package.. All restaurant were great.. Pools were warm all day and you can swim until midnight ..Activities were fun and they have a live band play during the day and night..staff were always friendly and room was great
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston Tx

World class service

Posted Jul 30, 2014
I loved everything about this hotel from start to finish from location to customer service I highly recommend this facility and I will most definitely visit it again
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Fantastic Service.Friendly Staff ,amazing view

Posted Jul 29, 2014
Pros: Friendly staff.great customer service.
Cons: food options
I booked for for three full days.the hotel is nice and clean.all amenities are great.Three swimming pools and gorgeous beach.four restaurants.i did not care much for the buffet.highly recommended for the best time in Cancun.in conclusion everything was great and the price was right. must go and visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

After change room...

Posted Jul 29, 2014
Pros: Penthouse room, pools, beach, food, restaurants..
Cons: the front pool cabanas management, it is a hard work to get one, I wouldn't mind to pay for it to really have what I want.
Location: location is great, white sand beach, close to mall, museum
After change rooms, from 2nd floor (sewer disgusting) to Penthouse room (Palace) my experience was very very pleasing, in fact this change saved my vacation. The hotel staff are nice, but with a generous tip they become nicer ;)
5 out of 5
Recommended
for Everyone
by A verified traveler from indiana

Heaven on Earth

Posted Jul 26, 2014
The people, the view, the service, the attitude of the staff, the food, the extras, the entertainment. ...All A !!! I've traveled extensively, I'm no where near a first timer and this place made me fall in love with Can can all over again.
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta

Perfect size hotel !

Posted Jul 24, 2014
It was a great experience for me and my family. The hotel staff was super friendly and the food amazing ! I loved that the hotel was not big, so it gave us privacy. The only thing that I did not like is that they didn't have music at the pool area. They are missing a little bit of the Latin spirit with the music !
4 out of 5
Recommended
for Everyone
by A verified traveler

Awesome stay.

Posted Jul 23, 2014
Awesome stay. Perfect to stay with my girlfriend. Super beach and the staff is really nice. I'll be back for sure.
1 out of 5
by A verified traveler from Virginia

Beach vacation

Posted Jul 22, 2014
Hotel room - above average Staff - below average Food - terrible 3rd time in Cancun and this was the worst experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2014
Simply amazing! Amenities, service, cleanness...Definitely staying there next time I travel to Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice For Family Vacation

Posted Jul 21, 2014
Pros: Food, Hospitality, Drinks, View, Beaches
Cons: The pool water was hot, but the beach is only a few steps away
Location: Coco Bongo, Dolphinaris, Shopping
My wife and I stayed for 5 days for our 1 yr anniversary. This hotel is great for those who want to relax. Not the party atmosphere which made our stay unique. Our room overlooked the ocean which was a view that one could only dream of. The water is crystal clear, calm, and refreshing. There are 3 pools which the hotel provided entertainment and buffet style foods and a theme. Ex. Mexican Day, Carribean Day...live music, it was great. There is a breakfast buffet daily that has everything you can think of and they have crepes, eggs, and omlettes cooked to order. I am a beer drinker, they didnt have much of a beer selection but I chose Tecate. I had buckets of beer by the pool and the beach. They were waiters and waitresses waiting on us at all times. If my ice was melting in the bucket, they would bring me more ice. I also tried an assortment of their frozen drinks which were also refreshing, especially since it was so hot out. They have 2 main restaurants, one which is the Habatchi, the other is more of a mediterranian cuisine. Both were awesome. There is also basic finger foods like hamburgers and hot dogs served by the pool. Overall, we couldnt have expected a better vacation. I would recommend swimming with Dolphins...its a lot cheaper than Discovery Cove here in Florida. We went to Coco Bongo one night which was fun...free drinks and was a great show. I would compare it to circus de soleil. Highly Recommend.