Ratings based on 255 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great staff!

Posted Apr 24, 2014
Can't say enough good things about the housekeeping, restaurant and other hotel staff! Room was always spotless and the food was excellent. Great location- walk to shopping area but away from the main spring break crowd.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelent stay!

Posted Apr 22, 2014
I arrived yesterday, I was with my best friend and I spent the divine. I am delighted with the hotel, facilities, and all very friendly employees. If I go back to Cancun, I return to the Sandos.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great food and awesome staff

Posted Apr 21, 2014
Cons: Knock down Secrets next door so it doesn't shade anything
Just got back from my stay there and couldn't have had a better time. Food was excellent and the staff was too. Very friendly and very accommodating. Mauricio and Sergio were great, good guys, fun to talk to.
5 out of 5
Recommended
for Everyone
by VFB from USA

High-quality All-Inclusive with great beach

Posted Apr 20, 2014
Pros: Beautiful stretch of beach. Variety and quality of food and drink was very good. Staff were pleasant and attentive. Pool area well maintained.
Cons: Room d├ęcor ready for an upgrade. Poolside music sometimes too loud.
We were looking for a warm and sunny beach vacation in an up-scale all-inclusive hotel. Sandos was the perfect size for a relaxing vacation and we had a wonderful experience. Great value for the price!
5 out of 5
Recommended
for Everyone
by Sarah from Northwest Arkansas

Fantastic Food!

Posted Apr 18, 2014
Pros: Food, cleanliness, view.
Beautiful resort, great staff, picturesque beach and ocean! The food was phenomenal, if you like steak then go to Seasons at least once. Loved that place. The spa services were also fantastic. I would recommend this hotel to anyone. My only caution is that side of the hotel zone has no reef to catch the waves, so the water was a bit rough. But that would have been at all places.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great staff

Posted Apr 15, 2014
Pros: The rooms were in excellent shape as were the grounds. The staff was unbelievably attentive to all our needs. We never had to wait for food or drinks.
Cons: The food was average, given this is an all-inclusive, we expected that level.
We took some of our staff on a bonus 4-day trip to Cancun. The all-inclusive program was great because there was no concerns on total cost.
5 out of 5
Recommended
for Everyone
by A verified traveler from OK

Smaller resort but top notch quality!

Posted Apr 15, 2014
I loved this place. It was close to the airport (40.00 roundtrip). The food is amazing!! I was pleased with the service and everyone spoke good English. Its in a safe location I was able to do my morning run with no worries. Close to shopping and water activities. Or you can just stay at the hotel and relax. Hotel was kid friendly but no issues there very few on site. I loved this place and I will stay at Sandos my next trip out to Cancun!!!
5 out of 5
Recommended
for Everyone
by Susan from Charleston, SC

Perfection

Posted Apr 14, 2014
Pros: Everything was a positive. Rooms were nice and clean. Staff was so helpful. Food was great. Beach and pool service outstanding.
Cons: was perfect
Location: 10 min cab ride into town if you want nightlife and shopping
Went with 3 other adults and enjoyed every minute of our stay. This hotel is smaller and more personal and excells in customer service. We don't have 1 negative to say from our stay. The spa was the best I have ever been to anywhere. We will be back to stay.
4 out of 5
Recommended
for Everyone
by Pete from Tulsa,OK

Overall very good..........

Posted Apr 13, 2014
Pros: Great location, fantastic beach and nice pools........
Cons: More places to eat for evening meals.
Location: Beach was great ......there were places to jet Ski and parasail but these were not offered by the hotel.
Very nice time just a couple of small negatives. The bar called St Trop closes way too early leaving just one bar on the property for evening entertainment. Also not enough umbrellas around the pool or on the beach for people to stay out of the sun.
4 out of 5
Recommended
for Everyone
by very satisfied from H

Great staff

Posted Apr 13, 2014
Great staff. Christian Perez, Diego, andFatima where fantastic .