Ratings based on 503 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver,CO

GREAT RESORT (Not a partier resort)

Posted Apr 16, 2015
Pros: Room. Food. Drinks. Activities. Location.
Cons: Someone to pick up towels around the pool area so you know what seats are open.
Location: The location is pretty much the same as all the other resorts. It's about a 10 minute bus ride to the malls and downtown (It'll cost you $1.00)
We stayed here for 4 days and it was awesome. We originally booked it, just due to all of the things and little extras that were included in the "all inclusive" like premium alcohol and etc. We we arrived, we were greeted by two extremely friendly staff members, one to check us in, the other to hand us glasses of champagne and the female I was with a rose. I even accidentally booked the wrong room, and they were extremely helpful in getting us what we wanted. The pool side bar and pizzeria are awesome. In fact the whole pool area is great. There are 3 pools so you never really have to fight for a place to relax. The only downside to the pool area (and the whole resort) is that it would have been nice to have an employee going around picking up towels from chairs that were no longer occupied so you didn't have to guess what was available and what wasn't. Only other downside is that the resort is next to a much taller resort, so by 4pm the whole pool area is casted in shade, which is a bummer when you're trying to get your tan on. Otherwise everything here is excellent. Waiters come around the pool and beach tor refill your drink orders pretty consistently. Some waiters are better than others, but you get that anywhere. The restaurants are all delicious, especially Gaijin which is a Japanese hibachi restaurant. Bar One is also really really nice in the evening and generally have some sort of live performance every night. The room itself was incredibly nice and comfy.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Luxury on the beach

Posted Apr 16, 2015
Sandos luxury resort was a very nice hotel which is still ironing out its true protential, while at the same time it has wonderful staff serving all the guests.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado

HOSPITALITY

Posted Apr 16, 2015
Pros: the Hospitality
Location: We rested ! beautiful ocean.. great location.
The Hospitality was like no other place we have ever been!! We will return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2015
Hotel was very nice. Wide open, beautiful beach with plenty of beach chairs. Service was amazing throughout my stay, whether it was drinks/food brought to me at the beach or at one of the hotel's restaurants. Food is quite good and various every night. For example, on my first night they held an outdoor Mexican barbecue, with an open bar...was delicious! I had a very relaxing trip, not a lot of partying as with some of the nearby hotels, but the staff always had events going on to keep us entertained (whether it was organizing beach/pool volleyball or live bands in the evening). I will definitely be returning!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2015
Cons: Room cleaning service was often incomplete.
Overall, we enjoyed our stay. Nice pool and beach front exposure.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Luxury

Posted Apr 11, 2015
The hotel is luxury, it is worth the money. I like the activities, and food service. One thing I don't like is the room cleaning, they don't actually clean it, and they don't change the dirty cup and night robe.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Salt Lake City

Posted Apr 11, 2015
Pros: Good service.
Quite a pleasant experience. Staff were polite and professional.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Great food and drink service by the beach!

Posted Apr 10, 2015
Loved how the pools looked. Very pleasant and relaxing. Great food and drink service by the beach. Room service was quick and staff provided great customer service. Beds were comfy and you also get to choose your pillow style.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco, CA

Nice hotel to honeymoon at.

Posted Apr 6, 2015
Staff was very cordial. Room was comfortable. A bit on the cold side. Food was decent, but wish there were more options.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2015
very valuable. pool is great. will visit again.