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Reviews of Geneva On The Lake

3 out of 5
Geneva On The Lake
1001 Lochland Rd., Route 14, Geneva, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 160 out of 276 reviews" "
Rating 8 - Good. 72 out of 276 reviews" "
Rating 6 - Okay. 22 out of 276 reviews" "
Rating 4 - Poor. 14 out of 276 reviews" "
Rating 2 - Terrible. 8 out of 276 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views, excellent food and service, kind people!
Stayed 1 night in Feb 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
My stay at the hotel was absolutely outstanding! Property and grounds are absolutely gorgeous and I had a lovely view of the lake. The staff was amazing with all good vibes! Food in the dining room was fantastic with beautiful ambiance. My only suggestion is better bedding especially a big poofy comforter.
Stayed 1 night in Jan 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property which was formerly a monestary. Wonderful view of the lake, nice dining room on the premises and close to downtown Geneva.
Stayed 2 nights in Oct 2023

8/10 Good

Jatinder

Traveled with partner
Great location. Property from outside is very beautiful.Rooms are in need to be updated.
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Everything around this place is completely magical. The staff were amazing… Flights of wine tasting, and a delicious dinner at the bar after a long drive. Woke up and had coffee on the edge of the lake from 75 feet up. The bed was comfortable the hotel was quiet would do again might in fact move there.
Stayed 1 night in Oct 2023

10/10 Excellent

William, Markham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant with attentive staff and great food. Grounds are lovely
Stayed 1 night in Sep 2023

4/10 Poor

Christopher

Disliked: Cleanliness, property conditions & facilities, room comfort
Beds are terrible and the place is extremely dated
The “brand new” mattresses, as we were told by the front desk, are hard as a rock. The pristine pictures you see online don’t look anything like this place. There is no view of the lake from the rooms. The place is old, dated and the rooms (ours was a suite) have commercial kitchen type of quarry tile with dirty grout lines. Save your money and go elsewhere. I complained about the mattress so that’s how I know they were “brand new”. We ended up not staying the second night forfeiting $450 for the night because they said they couldn’t refund it. Hotels.com claims they tried to get us a refund but they failed miserably as well. There were very few guests and no weddings going on when we were there. I guess that’s why they couldn’t refund our money when I told them I couldn’t stay another night on that hard mattress due to back issues I . Instead we let them keep the money and we drove 6 hours home. Buyer beware!
Stayed 2 nights in Sep 2023

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We lived on a third floor. The veux was wonderful. However, the stairs are very steep and you would think twice of going back to the room. Elevator would greatly improve the accessibility
Stayed 2 nights in Sep 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property!
Beautiful property! The view of the lake and the landscaping is fantastic. The proximity to the town of Geneva is a major plus. The only criticism is that there is no lobby and area to gather. The check-in is located in a very small office. But other than that, we truly enjoyed our stay.
Stayed 5 nights in Sep 2023

10/10 Excellent

Margaret, Endicott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of Seneca Lake. Path to a dock.
Stayed 1 night in Sep 2023

10/10 Excellent

Vance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, both the building and the grounds. Staff is friendly and efficient. Definitely would stay again.
Stayed 2 nights in Aug 2023

2/10 Terrible

Jon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated - room terrible bed terrible no elevator
Stayed 1 night in Aug 2023

8/10 Good

Charity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!!
Stayed 1 night in Feb 2023
Response from JMH on Mar 8, 2023
Thank you! We are delighted that you enjoyed your stay with us!

10/10 Excellent

Dannel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from JMH on Mar 8, 2023
Thank you! We are delighted that you enjoyed your stay with us!

10/10 Excellent

Donna

Stayed 1 night in Jan 2023
Response from JMH on Mar 8, 2023
Thank you! We are delighted that you enjoyed your stay with us!

10/10 Excellent

Maris

Stayed 1 night in Dec 2022

8/10 Good

Thomas

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Maura

Liked: Cleanliness
Noisy and no elevator or pool
We are an older couple and had a room on the top floor- did not know that there is NO elevator and they were also doing noisy roof repair directly outside our room all day long. No indoor pool, the bathroom was the size of a closet and the decor is ancient. Overpriced and not worth it.
Stayed 2 nights in Oct 2022

8/10 Good

Baoping

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

6/10 Okay

Bob

Traveled with partner
Liked: Cleanliness, staff & service
First the good - great staff, beautiful grounds and excellent location. Renovated bar and bartender were great! Now the bad - rooms are dated and in need of renovation and the on-site restaurant is violently overpriced and serving poorly executed food. As a chef, I was embarrassed for them serving such badly prepared food and then having the temerity to charge high end prices. It was also roasting hot in the dining room. Anyplace would be better to eat.
Stayed 3 nights in Oct 2022

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was stunning! Will absolutely stay here again
Stayed 2 nights in Sep 2022

10/10 Excellent

Susan

Stayed 2 nights in Sep 2022

2/10 Terrible

JAMES

Traveled with partner
Disliked: Amenities, property conditions & facilities
NO DOUBT ONCE A GREAT HOTEL BUT NOT ANY LONGER. NO ELEVATOR,MURPHY BED IN ROOM WAY OVER PRICED FOR ACCOMDATIONS
Stayed 1 night in Sep 2022

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely wonderful. an excellent place to relax
Stayed 2 nights in Aug 2022

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and quiet. The staff were all excellent. We only stayed one night. Next time we will stay longer and take in more of the activities in the area.
Stayed 1 night in Jun 2022

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely facility. Our room, or suite I should say, was wonderful. Staff was very friendly and the surrounding gardens were very nice.
Stayed 2 nights in May 2022

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay for our first trip to the Finger Lakes region--easy to check in, friendly and accommodating staff, delicious meals on property, beautiful grounds, and comfortable room...will definitely stay here again in the future and highly recommend to others!
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Anoop

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing enchanted property on the lake
Stayed 2 nights in Apr 2022

4/10 Poor

Eileen

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Dated, worn, no amenities no luxury for 4 star hotel . Convenient and good area
Stayed 1 night in Apr 2022
Response from JMH on Apr 30, 2022
Thank you for your review. We strive to make each guest experience a positive one. We are sorry for any short comings on our part. Renovations started a month ago and wonderful things are happening at Geneva On The Lake! So much to look forward to in the future. We are sorry that our amenities in April are so few but amenities increase as the weather gets better. We hope that you will visit again in the future.

10/10 Excellent

Delos, Owego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay. A lot of renovations being made so limited access to the facilities. We feel that should be noted when you book a room. It however, didn’t greatly effect our stay. Breakfast at the restaurant was very nice. Staff over all is very kind & accommodating. Our room was very clean & comfortable. Kitchen appliances a bit dated but everything you would need to make breakfast, a quick meal or snack provided. We were very pleased. Stately, impressive property. I’m sure it will be stellar after the renovations.
Stayed 1 night in Apr 2022

10/10 Excellent

elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful
Loved Geneva on the Lakes. Joan and Kristen are amazing keepers of the hotel. It's right on the lake. Townhouse was supplied with all necessities.
Stayed 2 nights in Apr 2022

10/10 Excellent

Diane

Stayed 1 night in Apr 2022

10/10 Excellent

Robert, Duryea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first contact with the front desk, we knew we made the perfect choice in our stay. The woman at the front desk was so friendly and excited to see us....even though it was our first time there. She gave us a free upgrade without even asking for one. The property was clean and the room was like stepping into a colonial age. The room quiet and cozy. We did have breakfast in the morning which was delicious. We definitely recommend staying here and will do so on our next trip to the finger lakes. Bob and Tammy Powers
Stayed 1 night in Apr 2022
Response from JMH on Apr 24, 2022
Thank you Bob and Tammy! We appreciate our guests and thank you for your kind review!

4/10 Poor

Christina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
We stayed in the dog friendly townhouse. It was like taking a step back into the 80’s. Everything was so outdated. I’m guessing this is why there are limited pictures online. What was supposed to be a nice getaway turned out to be very disappointing. Would not recommend for the price.
Stayed 1 night in Feb 2022

10/10 Excellent

Joe, West Henrietta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and friendly staff , had a great get away !
Stayed 1 night in Feb 2022

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real gem.
We had a wonderful time. Walked the grounds. The history of the building is amazing. We had dinner onsite at Lancellotti Restaurant. Noah our waiter was a wonderful young man and took great care of us. Steve the piano player played a great selection of music. Our food was fabulous and we will return.
My bone in pork chop dinner. It was fabulous
My to go container. The chief did a great job.
Stayed 1 night in Feb 2022

8/10 Good

Krystal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel overall is pretty nice. Unfortunately during the winter there was not much to do around the local area. The staff is very nice but restaurant service was very slow for the price we paid.
Stayed 1 night in Feb 2022

10/10 Excellent

Fabiano

Stayed 1 night in Jan 2022

4/10 Poor

Rex

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The property was overall disappointing. I thought it would have been a lot better. The living room was drafty and cold. The room smelled musty. There were numerous stink bugs found in the room.
Stayed 2 nights in Jan 2022

10/10 Excellent

Hyein, New York

Stayed 5 nights in Dec 2021

4/10 Poor

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2021

8/10 Good

Karen

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ot very customer service friend in restaurants
Stayed 1 night in Nov 2021