“Location was good . Rooms outdated. Went to lounge to have a drink and staff told us they were closing in an hour and made us feel very unwelcome , so we left and walked across the street and had food and drinks”
“We reserved an accessible room due to mobility needs. When we arrived, we were informed that there was only one unoccupied room available, and it was “out of order”. In addition, it was on a higher floor, and the elevator was inoperable. We were obviously unable to stay in that room, and the desk person assured us that we would not be charged for the room. The charge was to be reversed the same night like it never happened. Well, that didn’t happen. We were charged almost $180 for a room……