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I arrived to the hotel and the clerk was a bit confused as to my reservations. Once that was cleared up, I was given my room keys... in the third floor,... and no elevator in service! Then, I was told my room was actually the Penthouse of the place.... well... more like an after thought.... a way ...
Overall this is is a terrific hotel for the money. My only complaint is that I requested a 9 AM wake-up call and received a 3 AM call. The week before I had requested a 8:30 AM call and received a call at 5 AM. Needless to say, I'll bring an alarm clock next time. Otherwise a safe, comfortable place ...
Hotel was very nice. Staff was accommidating. Room was a little small, but it wasn't a big deal. Great breakfast with eggs, shredded beef, cheese, yogurt, fruit, and salsa.
This hotel is very clean and the staff is genuinely friendly and helpful. But the guests were not respectful of the property or of other guests. Early risers parade through the lobby, deposit their towels to hold the best chairs, then back up to their rooms or breakfast. Heavy, daylong drinking resulted ...
Breakfast was ok, room was good, we had to request a change because the AC was not working on the first one. The staff was very friendly and the room was cleaned properly. Not having WiFii in the rooms is inconvenient, only in the lobby and it was very hot. Hotel needs to have wifii in the rooms ...
Very good hotel in Puerto Vallarta. Great ubication in La Isla shopping center! The only little issues: 1.the room very small for two adult and two kids. 2. The pool is small The services was very good!
I really enjoyed my stay at Hotel Portonovo! I got an amazing deal for an entire week and felt like the value was excellent! It is in a perfect location if you just want to be able to walk everywhere. Extremely close to the airport, marina, beaches, shopping.I would definitely stay here again!
My family and I stayed for the first time at a resort and we had a great time. Everyone was very nice with us and we had a of fun. We would definitely come back but hopefully for a longer period lf time as we were only from Tuesday-Saturday.
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