“I reserved a nonsmoking room through Expedia. They put me in a smoking room without telling me. I immediately had a reaction to the smells. The hotel was sold out of nonsmoking rooms and would not refund me because I booked through Expedia. I was in town for a conference and had to commute an hour away to find lodging. Expedia has not refunded me.”
“We had a great experience. Only concern is that the front desk was never staffed and we had to call for someone to check in and to ask a question at check out.”
“Please dont book bugs and spiders and air dont work and the staff is no help.
The first room I was given had air conditioning that wasn't working, so I had to switch rooms. In the second room, there was a spider in the bed. On top of that, I paid for a queen-size bed, and after being moved, I was given a full-size bed instead.
I've already had to move rooms because of issues that were beyond my control, and I'm still not receiving the accommodations I paid for. At this point, I would like to……
“Very nice Hotel. We are returning guests and look forward staying here every visit to Forrest City. Fresh hot breakfast and friendly staff make it a no brainer.”