“Being a member of the hotel group, I’ve been staying in this hotel for more than 20 years during my visit in Shinjuku area. Cost me more than 90,000 yen for 2 nights and being allocated to a single room on 3/F. The only view from my room was the external concrete wall of a building in front.
When asking for extension of check-out time at the counter, the serving staff (from other country) was not very helpful like those Japanese staff before.”