“We were given an accessible room even though we hadn’t requested one. The layout was impractical for us: the bathroom mirror was extremely low, there were no proper bedside tables, just a tiny ledge, and there were visible holes/scuff marks on the wall where something appeared to have been removed.
There were also crumbs on the floor when we arrived, the minibar/fridge barely cooled anything, and the view was basically a dirt mound and industrial/parking area.
We asked reception to move rooms……
“The hotel boasts a prime location right on Gran Via. The rooms are clean and tidy, and the air conditioning works exceptionally well, even in the sweltering heat of July.”