“My room was downgraded to a room with a tv that worked due to their new tvs in some rooms not being set up. I tried endlessly to get the room downgrade price difference refunded. Robert, the GM, continues to neglect calls and emails from Expedia (who I booked through). This hotel is in dire need of renovation (bath tub + ceiling had mold) and the front desk staff seem just as unhappy to be there.”
“My room was downgraded to a room with a tv that worked due to their new tvs in some rooms not being set up. I tried endlessly to get the room downgrade price difference refunded. Robert, the GM, continues to neglect calls and emails from Expedia (who I booked through). This hotel is in dire need of renovation (bath tub + ceiling had mold) and the front desk staff seem just as unhappy to be there.”
Michael