“It’s a very busy/noisy area especially over the weekend, unfortunately we were on 2nd floor and there’s no sound proofing, otherwise lovely staff and great hotel would stay again.”
“When I booked this hotel room - the photos used was showing rooms overlooking the pool in different angles.
I booked the room and paid a non refundable payment.
I assumed that we would get a similar looking room with that view as that was what was what they were showing, that’s why I picked this property.
A day before arrival I was told this was not the room we would be getting. I did inform them that that was what I booked as per their photos, they said “sorry but as it’s fully booked they……