“The room was dirty. Even after it had been "cleaned" by the staff. I had to walk around with Clorox wipes to get all the gunk out of everything. Microwave did not work. There was no rotating plate and there was a very weird electrical burning smell when I tried to use it. I asked the overnight service desk person if I could get a new microwave in there and she just kind of blew me off.”
“Exceptional service, friendly staff, professional people. Fairfield at Mattoon location makes a wonderful stay. The rooms are very clean. The staff always smiles and says hello. Thank you Heather and Kyle. I love this hotel and everything they do for us to make our stay comfortable and consistent.”