“Throughout my stay, the room temperature remained at approximately 16°C despite the air conditioning unit being switched off. I raised this issue with your reception team on multiple occasions. Rather than repairing the fault, your staff acknowledged the problem by offering me an additional heater — effectively admitting that the room’s climate control was defective and that no proper fix was available.
As a direct result of being forced to sleep in these conditions, I developed a severe flu and……
“The only thing we’d have appreciated is a kettle! Being British we like our tea! But apart from that everything was amazing. We loved it and the staff were amazing.”