“We had a great stay at this historic hotel. Check in/check out was smooth. Great breakfast selection with hearty portion. Room is clean and bed is just the right firmness that you can wake up rejuvenated without backache. We also like how they stock plenty of welcome drinks and snacks in room to give us coziness to wind down in the cool weather.”
“Room was as expected for a hokiday inn express.
Though doors could have a "soft close" element to them, so that early risers do not disrurb others unintentionally.
Check in was fine, staff member could have been more attentitive - but heyho! The other recorion person (male) was full of beans and realky set a great welcome for the cistomer next ro me....
Bar staff good and efficient in service.”
“I was offered an upgrade from a classic double to a feature double (for an extra £30pn) which I took. It was in the old part of the hotel. The room was very cold as the radiators were not working. I enquired at reception and was told that they would speak to someone to see if it could be sorted. A little while later an electric heater was delivered to the room which did not work and another was requested. This only managed to heat the bedroom while the bathroom remained cold. The window next to……
“The didn't reserved the room to me even I'd fully paid & confirmed by Hotels.com. The receptist is very impolite and just asked me to go to anther hotel which need 15 min driving time.”