“Self-check but the staff are very laid-back :)
Many times there is no one at the lobby to serve.
Coffee machine is shut down in the lobby. Sparkling water is just normal still water.
There was a staff being busy with another couple checking in ( while I got no assist at all when I check in ). I request to get my luggage and he asked me to sit down first. Waited 10 mins and turned out he’s forgot my request and freely chatting with the senior manager. I stood closer and the manager gave him a……
“Very nice for the price. Last two times staying here there was banging through the night enough to wake from sleep. Stayed here around 20 times and they would not give a complimentary late check out of one hour. Was disappointed with that. There are no loyalty or member programs offered. But location and price and right!”
“Lovely hotel, great location and vibe - but we chose it as it had a car park…which, when we arrived, were advised was full! So we had to park at the public car park opposite.
Also, having paid for the room upfront we had to pay the city tax on arrival - but the hotel’s machines would not accept any of our 5 different cards / electronic payment methods, which the check-in staff would not accept was an issue with their machine! Funny how the same hotel machines accepted the first card we tried……