“The room met expectations good bed, good pillows, restful sleep. The connection to terminal five is extremely convenient. The restaurant has reasonably good food, but the service was completely overwhelmed by an unfortunate swarm of passengers thrown off of a canceled flight.”
“The rooms need at least an option of having more light. I get the theme for the hotel, but still - the lack of light in the room was deeply inconvenient.
The most disappointing part was the pool area. When I visited in 2022, the pool setup was absolutely amazing for summer - cocktails in a very elegantly done Moroccan themed poolside. Great vibes, great drinks. Now - all that is gone, and the pool cabanas aren’t even properly set up. This was a real disappointment as it was the key reason I’d……
“Wonderful two night stay. High end hotel in a pretty secluded spot. Amazing roof top room with real luxury. Love the London bus reception area and the restaurant and bar are first class.”
“Stayed in one of the VIP rooms. However, wasn't one with the jacuzzi which seemed a little misleading based on the description. Arrived at the spa for them to have no record of us and waited for them to sort it out which considering the paying for club access is kind of a mood killer. That said the spa is nice and the treatment was fantastic. One of the upstairs shower rooms has mould on the wall which again isn't acceptable. However the venue is lovely. Breakfast was amazing, with lovely……
“Beautiful surroundings. The staff were very friendly, made is feel very welcome. Great food in both restaurants - good vegetarian options. Great cocktails. Comfy bed, good shower. Expensive, but this was a birthday treat :)”