“From the stunning grounds to the incredible food, Grand Rotana exceeded our expectations!
Special appreciation goes to Guest service
From reservation to When a temporary AC issue occurred in our initial room, staff handled it like a true professional. Rather than having us wait for repairs, he immediately upgraded us to a gorgeous ocean-view suite.
Hotel / Taxi Coordinator exceeded our expectations, ensuring all of our logistical needs and transportation details were handled seamlessly.……
“Villaggio non All inclusive. troppe strutture a pagamento e molto dispersivo. 3 ragazzi giovani pensavano di divertirsi ma non è stata la scelta giusta. cibo normale, ma troppe camere rispetto ai servizi offerti (pochi ombrelloni e servizio navette insufficiente)”
“It was a memorable stay. We were upgraded to a room with a jaccuzzi and it was a really nice and thoughtful touch. Most of the staff were very kind and helpful. The food was good at the buffet and the Mediterranean restaurant, and the fruit bar and mango juice were simply outstanding. The snorkeling was amazing, the best I ve ever had. The proximity to Soho square is also a notable plus.
The negative points are the smell of the room which was very musty and humid. Also, the air conditioner was……
“Mohamed sisha man numero uno al mondo, personale molto alla mano ed educato per qualsiasi cosa!! Cibo buono, sopratutto perché fanno pesce ogni due giorni”
“The hotel is extremely disappointing, especially considering all the positive reviews and its high rating.
The hotel refuses to provide guests with bottled water or other bottled drinks, claiming that this is part of their environmental policy. In my opinion, this has nothing to do with protecting the environment and feels more like an attempt to cut costs, especially considering the high price we paid for our stay. We even saw staff providing bottled drinks to guests after receiving tips.
The……