“Service was worse than expected for a hotel of a calibre like Four Seasons.
1. Upon checking in and finishing dinner, we were told someone would show us to our rooms because the hotel was quite large. However, we were ignored and left to our own devices and had to find our way to the rooms.
2. For one of the rooms that we booked (out of 3), we were given a room that was clearly a downgrade from the two others and also a disability accessible room. When first approaching the reception, they……
“This was my sixth stay at Douliz Hotel & Spa, and every visit has been just as great. The hotel is clean, comfortable, and offers stunning views with a peaceful atmosphere, both day and night.
The staff are always kind, welcoming, and provide excellent service. I highly recommend this hotel and will definitely be back again!”
“They have a very good massage.
Breakfast is one of the best I have had in any hotel.
The hotel is very clean and very elegant.
The staff are extremely helpful.”
“Riad is located in the medina with good position.
However, the room is full of ants. Our bodies felt very itchy after stayed in the sofa. The most unforgettable thing is I even woke with a dead ant on my face and a living insect on my pillow! After that I found there are serval dead insects on the bed I just slept!
Cleanliness need to be improved.”
“Un hôtel avec beaucoup de charme, j’ai adoré l’ambiance (ça change des hôtels très modernes qui sont parfois un peu froids), la décoration, la chambre avec terrasse , et évidemment surtout l’accueil très chaleureux. Très calme car situé dans une zone plutôt résidentielle, la contrepartie étant qu’il n’y a pas beaucoup de balades à faire à pied dans le coin : voiture (ou taxi) indispensable. Aucune difficulté pour se garer.”
“Please make a separate smoking section. Chef khalid at magnolia was excellent. Magnolia staff need to be attentive to guests. My husband and I waited close to 30 minutes and had to ask the manager to get us a server. Sadia in the spa was very kind and informative. Gave us a personal tour. Servers in breakfast area with a view were impeccable. Great personalized service. Excellent experience overall. Great customer service.”