“Euro 180 is charged for private boat trip but no English speaking guide, no welcome drink or fruit basket in room considering 5 star and nearly 500 euro rate! Breakfast is good. Gym room is opened 9 or 10am, not designed for morning excercise purpose! Room reserved considered to be garden view but in actual, funny hotel back of house view! No show for one room, no consideration for partial refund or extend for future use- waste!”
“Cannot recommend this property enough. Rooms are spacious & new. Staff goes above and beyond and are always available for any request. Definitely a splurge but they go out of their way to ensure a flawless stay! I was highly impressed & wouldn’t stay anywhere else!”
“Brand new hotel conveniently located in Como. The rooms were super modern and had updated amenities. The air condition was 5 stars which is hard to find in Europe. The staff was helpful in organizing transportation. A few minute walk to the lake, shopping, restaurants, everything you need. If you don’t need to view the lake directly from your room, this is the best hotel for the money you can get in Como.”
“Very disappointing stay considering paying up to Euro 1500/ ++ per night
F&B
- 2 out of 3 restaurants are booked for event and not available to guest
- Food quality is subpar (from breakfast to dinner)
Spa
- Spa is fully booked for the entire weekend (no slots reserved for in house guests), we asked during booking whether spa needs to be book ahead and was assured availability upon arrival
- Heated pool temperature is lukewarm at most
Room
- Sound proof in bedroom is very poor, you can……