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Hotel Emporio Acapulco

Photo gallery for Hotel Emporio Acapulco

Front of property
Front of property
In-room safe, desk, blackout drapes, iron/ironing board
2 restaurants, breakfast served
Bar (on property)

Overview of Hotel Emporio Acapulco

Hotel Emporio Acapulco

3.5 star property
7.6 out of 10 Good
7.6/10 Good

Popular amenities

  • On private beach
  • Pool
  • Spa
  • Restaurant
  • Air conditioning
  • Gym
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670

Explore the area

  • Popular LocationCondesa Beach2 min walk
  • Popular LocationDiana the Huntress2 min walk
  • Popular LocationParque Papagayo16 min walk
  • AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)30 min drive

Room options

About this area


Hotel Emporio Acapulco is located in Costera Acapulco, a neighborhood in Acapulco, and is in the entertainment district and on a private beach. The area's natural beauty can be seen at El Veladero National Park and Playa El Morro, while Naval History Museum and Sinfonia are cultural highlights. Traveling with kids? Consider Botanical Gardens of Acapulco and Barco Palao. Looking to get your feet wet? Jet skiing, snorkeling and water skiing adventures can be found near the property.

What's nearby

  • Condesa Beach - 2 min walk
  • Diana the Huntress - 2 min walk
  • Diana Galleries Mall - 3 min walk
  • Galerías Acapulco - 12 min walk
  • Parque Papagayo - 16 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 31 min drive


  • Starbucks - 4 min walk
  • Fisher's Acapulco - 1 min walk
  • Applebee's - 3 min walk
  • Vips - 2 min walk
  • Restaurante Maria Bonita - 3 min walk

About this property

Hotel Emporio Acapulco

3.5-star family-friendly hotel located in Costera Acapulco
At Hotel Emporio Acapulco, you can look forward to an airport drop-off service, a swim-up bar, and a poolside bar. This hotel is a great place to bask in the sun with a private beach. Treat yourself to some rest and relaxation at Oriental Spa, the onsite spa. Enjoy a meal at the two onsite restaurants. In-room WiFi (surcharge), with speed of 25+ Mbps, is available to all guests, along with a terrace and shopping on site.
Other perks at this hotel include:
  • 3 outdoor pools and a children's pool, with a swim-up bar
  • Buffet breakfast (surcharge), valet parking (surcharge), and a cruise ship terminal shuttle
  • A banquet hall, a computer station, and a porter/bellhop
  • Smoke-free premises, wedding services, and a gift shop
  • Guest reviews give good marks for the dining options, breakfast, and pool
Room features
All 422 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like safes and WiFi.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 42-inch HDTVs with cable channels
  • Balconies, coffee/tea makers, and daily housekeeping


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: WiFi (MXN 250 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 250 per night); wired internet (surcharge)

Parking and transportation

  • 24-hour airport drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Self parking on site (MXN 155 per night)
  • Valet parking on site (MXN 155 per night)

Food and drink

  • Daily buffet breakfast available 8:00 AM–12:30 PM for a fee: MXN 340–355 for adults and MXN 165–180 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli


  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting room


  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Spa open daily


  • No elevator


  • Banquet hall
  • Smoke-free property

Room amenities


  • Blackout drapes


  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste on request
  • Towels


  • 42-inch plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

Outdoor space

  • Balcony


  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties



Check-in from 3:00 PM - midnight
Minimum check-in age: 18


Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 833

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 340–355 for adults, and MXN 165–180 for children
  • Fee for in-room wireless Internet: MXN 250 per night (rates may vary)
  • Fee for wireless Internet in public areas: MXN 250 per night (rates may vary)
  • Fee for wired Internet in public areas: MXN 250 per night (rates may vary)
  • Airport shuttle fee: MXN 380 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 155 per night
  • Valet parking fee: MXN 155 per night
  • Late check-out fee: MXN 833 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Acapulco Emporio
Acapulco Emporio Hotel
Acapulco Hotel Emporio
Emporio Acapulco
Emporio Acapulco Hotel
Emporio Hotel
Emporio Hotel Acapulco
Hotel Acapulco Emporio
Hotel Emporio
Hotel Emporio Acapulco
Hotel Emporio Acapulco Hotel
Hotel Emporio Acapulco Acapulco
Hotel Emporio Acapulco Hotel Acapulco

Frequently asked questions

Does Hotel Emporio Acapulco have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Hotel Emporio Acapulco?

As of Jun 2, 2023, prices found for a 1-night stay for 2 adults at Hotel Emporio Acapulco on Jun 21, 2023 start from $85.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Emporio Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Emporio Acapulco?

Self parking is available for MXN 155 per night. Valet parking is available for MXN 155 per night.

What time is check-in at Hotel Emporio Acapulco?

Check-in is from 3:00 PM - midnight.

What time is check-out at Hotel Emporio Acapulco?

Check-out is at noon. Late check-out is available for MXN 833 (subject to availability).

Does Hotel Emporio Acapulco provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport. A fee of MXN 380 per vehicle applies.

Where is Hotel Emporio Acapulco located?

Located in Costera Acapulco, this beachfront hotel is in the entertainment district, just steps from Playa El Morro and Condesa Beach. Diana the Huntress and Diana Galleries Mall are also within 5 minutes.




Rating 10 - Excellent. 399 out of 1003 reviews" "
" "10 - Excellent 40%
Rating 8 - Good. 301 out of 1003 reviews" "
" "8 - Good 30%
Rating 6 - Okay. 137 out of 1003 reviews" "
" "6 - Okay 14%
Rating 4 - Poor. 84 out of 1003 reviews" "
" "4 - Poor 8%
Rating 2 - Terrible. 82 out of 1003 reviews" "
" "2 - Terrible 8%




Staff & service




Property conditions & facilities




8/10 Good


Traveled with group, Traveled with family
Liked: Staff & service, amenities
I like
Stayed 1 night in May 2023

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

2/10 Terrible

Gerardo Jimenez

Disliked: Cleanliness, amenities, property conditions & facilities
No water in the room for half a day. Food was very bad. Hotel felt super old and not well maintained.
Stayed 2 nights in Apr 2023

6/10 Okay


Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent for easy access to restaurants and bars. The staff is kind and helpful. The staff needs to improve customer service time. They take a longer time to check in or out.
Stayed 1 night in Mar 2023

8/10 Good


Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2023

10/10 Excellent


Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the pool and beach
Stayed 1 night in Mar 2023

6/10 Okay


Traveled with group
Liked: Cleanliness
Need to improve in the food preparation, perhaps a new Cheff will help…..
Stayed 3 nights in Mar 2023

8/10 Good


Liked: Cleanliness, staff & service
Very convenient and walkable, furniture in the room worn out, exercise equipment in poor condition. Service was excellent, employees were super nice specially Fernanda at reception
Stayed 3 nights in Mar 2023

4/10 Poor

Marco, Lancaster

Liked: Staff & service
Disliked: Property conditions & facilities
Building condition is deteriorating Brown water at faucets No hot water at times Crowded reception area Poor wifi reception
Stayed 5 nights in Mar 2023

6/10 Okay

Marco, south bend

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool and services received, wonderful people
Stayed 4 nights in Mar 2023

General hotel information

Highly Rated Amenities
Outdoor Pool & Beautiful Rooms
Star Rating
Nearest Airport
Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO