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Holiday Inn Acapulco La Isla

Photo gallery for Holiday Inn Acapulco La Isla

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Overview of Holiday Inn Acapulco La Isla

Holiday Inn Acapulco La Isla

3.5 star property

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
Blvd. De Las Naciones, 2000, Col. La Zanja, Acapulco, GRO, 39907

Explore the area

  • Popular LocationLa Isla Shopping Village3 min drive
  • AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)6 min drive
  • Popular LocationPlaya Revolcadero9 min drive
  • Popular LocationEl Revolcadero9 min drive

Choose dates to view prices

About this area

Acapulco

Located near the boardwalk, Holiday Inn Acapulco La Isla is in Playa Diamante, a neighborhood in Acapulco with good airport proximity. El Veladero National Park and El Revolcadero reflect the area's natural beauty and area attractions include Naval History Museum and Botanical Gardens of Acapulco. Traveling with kids? Consider Campamento Tortuguero Playa Larga and Barco Palao.
Visit our Acapulco travel guideOpens in a new window
Map

What's nearby

  • La Isla Shopping Village - 3 min drive
  • Forum de Mundo Imperial - 3 min drive
  • Playa Revolcadero - 9 min drive
  • El Revolcadero - 9 min drive
  • Bahia de Puerto Marques - 14 min drive

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 6 min drive

Restaurants

  • Paititi del Mar - 9 min walk
  • La Delizia Di Pinocchio - 18 min walk
  • Ristorante Casa Nostra - 18 min walk
  • Vips - 19 min walk
  • Shu - 3 min drive

About this property

Holiday Inn Acapulco La Isla

Family-friendly Acapulco hotel in Playa Diamante with free valet parking
An outdoor pool, a restaurant, and a fitness center are available at this hotel. Free WiFi in public areas, free valet parking, and a free beach shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Holiday Inn Acapulco La Isla offers 101 air-conditioned accommodations with safes and complimentary bottled water. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Premium cable television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Acapulco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available
  • Free beach shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–noon: MXN 265 for adults and MXN 165 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Ten
  • Pool Bar La Zanja
  • Bar TEN

Things to do

  • Children's pool
  • Fitness center
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Reception hall
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Coworking space
  • Meeting rooms - 5

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Safe
  • Soundproofing

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Policies

Check-in

Check-in from 3 PM - 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The property is closed between April 05 and June 15.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: MXN 265 for adults and MXN 165 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Acapulco Isla
Holiday Inn Acapulco
Holiday Inn Acapulco Isla
Holiday Inn Isla
Holiday Inn Isla Acapulco
Holiday Inn Isla Hotel
Holiday Inn Isla Hotel Acapulco
Isla Acapulco
Holiday Inn Acapulco Isla Hotel
Acapulco La Isla Acapulco
Holiday Inn Acapulco La Isla Hotel
Holiday Inn Acapulco La Isla Acapulco
Holiday Inn Acapulco La Isla an IHG Hotel
Holiday Inn Acapulco La Isla Hotel Acapulco

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 274 out of 419 reviews
5 - Excellent 65%
Rating 4 - Good. 112 out of 419 reviews
4 - Good 27%
Rating 3 - Okay. 18 out of 419 reviews
3 - Okay 4%
Rating 2 - Poor. 5 out of 419 reviews
2 - Poor 1%
Rating 1 - Terrible. 10 out of 419 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.6/5

Eco-friendliness
Write a review

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is exellent. Very clean. 8 minutes from Acapulco International Airport.
Stayed 1 night in Jul 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. We really enjoyed our ten days stay, but the laundry service which it’s incomplete. The hotel has a washer machine, but not a dryer machine. We used it twice, and in the end we got wet, hot and smelling clothes because not hot dry air, a simple principle for dryers. Another issue is in the bathroom: not vent!!! Besides that, we had a Really great time, thank you to the people who works there. great service at the restaurant, and good location. We will come back!!
Stayed 10 nights in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give Omar and Hugo a raise 👍
Everyone was eager to help. Omar and Hugo were super. Every request was granted and every question answered.
Stayed 6 nights in Mar 2022

3/5 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Okay Stay
Hotel seem to be a newer building. There were no wash cloths in the room when I first checked in. They offer good room service. Recommend getting Covid test done at airport if traveling international after stay. The hospital/nurse they use was late and the hotel charges an extra cut for the service which front desk never told me about! Airport is half the price and you get results in 30 minutes!
Stayed 1 night in Jan 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022