2/10 Terrible
Cynthia
Traveled with partner, Traveled with family
Mar 1, 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a real feel of what resort is, don’t come here. The whole place was completely underwhelming. There’s no communication between staff. They called my room 6x non stop while is was in the shower. All for just a signature. 1 call and a note on the door would’ve been sufficient. Prior to those 6calls they called me to tell me I owe them money and that I have snuck in someone. I paid for my 3rd party 4 hours prior to them accusing and harassing me. They made my family feel unwelcome. The room didn’t include a fridge or beverages or an ice bucket. They said members only. I had visited the park Royal in Cancun days before that and they had all that available for me. When I was in the restaurant’s I would sit for about 25 mins and have nobody offer me utensils or a drink. I had to tip money before eating to get attention. The food was limited they never made enough for the volume of people there. They obviously don’t know about hospitality in an all inclusive resort. It’s sad that I paid for all inclusive and didn’t get my moneys worth. They’re also doing construction. And staff uses the same elevators with guess. They’ll come in while it’s already tight with trash or food. Very rude. I won’t be going back. Also an apology would’ve been nice after making my family feel like they don’t belong.
Cynthia
Stayed 4 nights in Feb 2023