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Overview of Hotel Tortuga Acapulco

Photo gallery

Featured Image
Outdoor pool
Outdoor pool
Balcony
Room

Hotel Tortuga Acapulco

3 out of 5
Guests rated this property 2.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Business services

Explore the area

    Popular LocationDiana the Huntress6 min walk
    Popular LocationDiana Galleries Mall8 min walk
    Popular LocationCondesa Beach11 min walk
    AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)29 min drive

Choose dates to view prices

Standard Room

  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

About this area

Acapulco

Located in Acapulco, Hotel Tortuga Acapulco is near the beach. El Rollo Acapulco is a popular attraction and the area's natural beauty can be seen at Condesa Beach and Icacos Beach. Naval History Museum and Barco Palao are also worth visiting.
Popular Location

What's nearby

  • Diana the Huntress - 6 min walk
  • Diana Galleries Mall - 8 min walk
  • Condesa Beach - 11 min walk
  • Plaza Bahia - 13 min walk
  • Acapulco Golf Club - 14 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 32 min drive

Restaurants

  • Careyes — 1 min walk
  • Muffin — 1 min walk
  • Restaurante Chile — 4 min walk
  • Mr. Lalo's — 7 min walk
  • Applebee's — 8 min walk

About this property

Hotel Tortuga Acapulco

3-star Acapulco hotel in Costera Acapulco, walk to Diana the Huntress
A restaurant, an outdoor pool, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference center, valet parking, and conference space. All 257 rooms offer room service, flat-screen TVs with cable channels, and showers.
Hotel Tortuga Acapulco offers 257 accommodations. 20-inch flat-screen televisions come with cable channels. Bathrooms include showers. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 250 per day)
  • Valet parking on site (MXN 250 per day)

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Dry cleaning service
  • Outdoor pool

Conveniences

  • Banquet hall
  • Front-desk safe
  • Newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Spanish

Business services

  • Meeting rooms
  • Conference center (97 square feet of space)

Outdoors

  • Picnic area

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)

Bathroom

  • Shower

Entertainment

  • 20-inch flat-screen TV
  • Cable channels

More

  • Phone

Similar properties

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per pet, per night
Dogs and cats only
1 per room (up to 22 lbs)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: MXN 250 per day
  • Valet parking fee: MXN 250 per day
  • Pet fee: MXN 350 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Tortuga Acapulco
Acapulco Tortuga
Acapulco Tortuga Hotel
Tortuga Hotel Acapulco
Hotel Tortuga Acapulco Hotel
Hotel Tortuga Acapulco Acapulco
Hotel Tortuga Acapulco Hotel Acapulco

Frequently asked questions

Can I cancel my reservation for free at Hotel Tortuga Acapulco and receive a full refund?
Yes, Hotel Tortuga Acapulco offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Tortuga Acapulco cancellation policy on our site for more details about any exclusions or requirements.
Does Hotel Tortuga Acapulco have a pool?
Yes, this property has an outdoor pool.
Is Hotel Tortuga Acapulco pet-friendly?
Yes, this hotel allows cats and dogs (limit 1 per room) with a maximum weight of up to 22 lbs per pet. There's a fee of MXN 350 per pet, per night.
How much is parking at Hotel Tortuga Acapulco?
Self parking is available for MXN 250 per day. Valet parking is available for MXN 250 per day.
What time is check-in at Hotel Tortuga Acapulco?
Check-in begins at 3:00 PM.
What time is check-out at Hotel Tortuga Acapulco?
Check-out is at noon.
Where is Hotel Tortuga Acapulco located?
Located in Costera Acapulco, this hotel is within a 15-minute walk of Diana the Huntress and Condesa Beach. Icacos Beach and Gran Plaza Shopping Mall are also within 1 mi (2 km).

Overall score and ratings

2.3
Rating 5 - Excellent. 4 out of 59 reviews
5 - Excellent 7%
Rating 4 - Good. 7 out of 59 reviews
4 - Good 12%
Rating 3 - Okay. 12 out of 59 reviews
3 - Okay 20%
Rating 2 - Poor. 15 out of 59 reviews
2 - Poor 25%
Rating 1 - Terrible. 21 out of 59 reviews
1 - Terrible 36%

2.5/5

Cleanliness

2.7/5

Staff & service

1.2/5

Amenities

1.7/5

Property conditions & facilities

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No sirve el aire acondicionado, no sirven los elevadores, los lavabos y la regadera se tapan, todo está viejo y a abandonado, fue la peor decisión que hice, nunca más regreso a este hotel, a la administración no le importa, no te dan solución alguna.
Stayed 1 night in Feb 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD BED, BAD ROOM, BAD DOOR,BAD FLOOR, BAD BATHROOM
Stayed 2 nights in Nov 2018

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horible durty place i ordered to stay a couple hours to take shower and change my clothes and i pay all night they give me broken key im running back and force and pay for parking spot horrible place if u want stay longer then hour dont even take
Stayed 1 night in Sep 2018

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool was very dirty and looked like it had not been cleaned in a year. No one spoke english. Will never stay there again.
Stayed 3 nights in Jul 2018

1/5 Terrible

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Where to start? There were so many issues with this hotel. 1. There are only 2 elevators for around 300 rooms and only one was "working". When I say "working", I mean it moved up and down but no necessarily to the floor you wanted. 2. The room's A/C barely worked. Acapulco is at least 36 degrees Celsius and the sun would basically bake the room in the afternoon, so you can imagine we did not sleep well at all due to the heat. 3. The TV didn't work and it's old. We didn't go there to watch TV but late at night when we're vegging out in the hotel it would have been nice to watch the news. It was one of those hold boxy TVs and the volume didn't work at all - useless. 4. The room's sink was plugged up for several days. It was gross because that's where we brushed our teeth - so basically we had to look at mouth scum for several hours before the water would disappear. 5. There was no WIFI in the rooms, only in one area - the lobby. There is no where in the lobby to do any work if you had to - no tables for computers and no appropriate chairs. 6. One night there was a rain storm in Acapulco, when we woke up and went downstairs I slipped in a puddle of water. There was no sign indicating that there was water on the floor, so right there there's a safety issue that wasn't properly dealt with. Basically, part of the hotel flooded and because of it's age and poor maintenance the water seeps into the hotel and creates a mess.
Stayed 3 nights in Jul 2018

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