Addison Chalets

"It took much longer than normal to get checked in. The lady said it was the computer but I have no way of knowing if that was true or not. I did not get the room I reserved over a month in advance. I reserved a standard king, but was placed in a jacuzzi room which was a terrible waste of space. I barely had room between the bed and wall to move in and out. I went back to the desk and informed the lady, but she said she was running out of king rooms. That wasn't my problem since I reserved over a month in advance. I informed her she better not charge me for a jacuzzi room or I would NEVER stay in a Holiday Inn Express again. There was a large gap under the room door which was not a big deal, but it allowed more noise in than normal. The bathroom door on the inside at the bottom was held together with drywall screws. It looked worse than some Super 8's and Days Inns that I have stayed in during my more financially challenged days. The was room 128, and Holiday Inn Express should be ashamed of the condition of the bathroom door. I am on a 5 day, 4 night trip. Every night of this trip is in a Holiday Inn Express. I will definitely be looking at Hampton Inn or other nice hotels if I keep having these issues with Holiday Inn Express. Grand Island, NY and Lima, OH have been wonderful. Adrian, MI and North East, PA were very disappointing."

"Property felt very pet friendly, clean, staff was very friendly, and the breakfast was not huge but enough. "

"Really quite and private the area seemed, but the building could DEFINITELY use some up dating that’s all I’m guna say 😳 Super professional and friendly staff tho"

"This is my 4th time staying at this property. Friendly staff and the rooms are clean. The breakfast has become very small. No as many options are before."

"Older building but with visible renovations. Very quiet with friendly and helpful staff. Room was clean. I didn’t consume any breakfast here as it was a continental breakfast and I prefer a fuller meal. Breakfast area/lobby also tidy. I always stay here when I’m in Hillsdale and will continue to do so."

"Lots of renovations going on, which is great, but after 12am was a little ridiculous, everyone was friendly though. I would stay again."

"I very rarely complain, I was looking forward to staying at the hotel. When we arrived it was late and the lobby, empty, was fairly dark (which I understand given the time frame), it took fairly long awhile for someone to come to the front desk. I rang the desk bell a few times until eventually someone came. I understand that the hotel is older but the rooms were filthy (more so the bathroom), just dirty. We went for breakfast in the am that was suppose to be open until nine and we arrived at 8:30 with very limited to no options (no meat, fruit, items in fridge, bagels etc) and items were being cleaned up when we arrived (cereals, milk, pancake items etc). It was all ok but I think first impression was disappoint"

"The room was clean and coffee maker well stocked. Pool was clean, warm and great fun."

"The breakfast was wonderful and kept stocked and clean. Front office staff was welcoming and kind. There was a snafu with our reservation and they were helpful and apologetic. The room itself left a lot to be desired. There was leftover food under the pull outcouch, the corners of the room were dirty and had pieces of the drywall on the floor. The chair was stained with something orange and flipping the cushion didn't make much of a difference. Overall, breakfast and the staff (front desk and breakfast attendant) made this stay good. The room could've used some TLC."